AE July/August 2018 Vol 27 No 4 - 31

said that she's learned that practices shouldn't make
too many changes at one time. "Moving into a new
building, changing to new computer software, and
going to an EHR simultaneously, looked way better
on paper than actually doing it," she explained. The
"best resources" for resolving unexpected challenges
are typically those offered through association listservs such as ASOA's EyeMail. "Other administrators
are the finest resource, and I always get a variety of
answers and opinions," she added.
Bill Koch suggested that practices can avoid most
growing pains by basing expansion on a detailed strategic plan that sets out their goals for the near, medium,
and long term. "Stick to the strategic plan and be flexible. An analysis of the practice's strengths, weaknesses,

opportunities, and threats will address everything from
staffing to office space to parking," he said. "Plan for 10
years down the line."
Maller underscored the need for both strategic
planning and patience. He added, "Getting to capacity
won't happen overnight. Don't be too quick to make
changes again. Keep reassessing. Are you moving in the
right direction?" AE
Jeanne S. Holden (703-451-5903, jeanneholden@yahoo.com) is a freelance writer-editor based in Springfield, Va.

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Table of Contents for the Digital Edition of AE July/August 2018 Vol 27 No 4

AE July/August 2018 Vol 27 No 4 - Cover1
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