AE July/August 2018 Vol 27 No 4 - 43

Q:

Besides first name and certifications for the back office staff,
what, if any, information (title/
descriptor) do you put on
nametags for front office
personnel?

ANSWERS FROM YOUR PEERS
* Ours has our first name in all caps and title underneath in all caps. They are magnetic-backed.
* We have our logo in the upper left corner, then
centered below is our employee's first and last name,
with certifications, and job title below. And because I
feel like our patients are getting a little stranger than
usual, I think I'll do first name and last initial to
protect staff identity on the next order.
* We have first name with last initial and the second
line has the employee's title. Mine has my entire
name and title.
* First name only. Front desk staff: "Patient Representatives." Techs are COA, COT, or Ophthalmic

*

*

*
*

Technician. ABOC for certified opticians and if not
certified then "Optician."
I am having a hard time getting employees to wear
their name tags. Employees have told me they do not
want patients knowing their name. The ones I purchased have their first name only under our logo. I
wear a name tag that says "Practice Manager" with
my first and last name.
It is my understanding that in Illinois healthcare
workers must wear identification to show their position. You might want to check your state law. We
use lanyards with the employee's photo, first name,
and title.
First name only (privacy) in capital letters. White
letters on black since it is easier for patients with eye
issues to see.
Something to consider: At my practice, we used to
have first name, credential, and job title on name
tags. But we took titles off name tags to help transform attitudes and unify our team. AE

Are you

Certified?

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efficiency with a Certified
Ophthalmic Executive (COE).

* COE is the national standard for ophthalmic
practice management.

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asoa.org/coe

The ASOA Learning Center, the sample exam and additional study resources are available online.
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Table of Contents for the Digital Edition of AE July/August 2018 Vol 27 No 4

AE July/August 2018 Vol 27 No 4 - Cover1
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