AE July/August 2018 Vol 27 No 4 - 64

RUNNING
ASOA
PROFESSIONAL
THE PRACTICE// //MAKING
GAMECHANGER
XXXXXXX
THE CASE

DEVELOPING YOUR

MID-LEVEL MANAGERS
Richard C. Koval, MPA, CMPE

P

ractice administrators are
finding increased challenges in
managing day-to-day needs of
their practices. In many cases,
existing staff can provide needed relief as part of a comprehensive strategy to identify and
develop in-house managerial talent.
CASE STUDY
Terry could feel increasing panic as
each day went by. The first challenge
of the year was finding adequate time
for staff performance reviews. Then
emails from the accountant become
a daily occurrence as the year-end
financials and tax return were
being prepared. All of this on top of
implementing new reimbursement
requirements for various payers and

64

AE // July/Aug 18

ensuring staff and physicians were
aware of the changes. Soon to join the
to-do list was preparation for a new
doctor in July, with a major update of
the billing and EHR system software
scheduled in between. "I barely have
time to do the basic day-to-day things
that need to get done," Terry sighed.
"Short of cloning myself, how can I
take care of everything else?"
THE FIVE W'S
If you have similar feelings, you're
not alone. Medical practices are
complicated operations, and their
demands on administrative time
and attention will likely increase.
This need provides an opportunity for astute executives to identify
innovative ways for developing

in-house expertise in an effective
and fiscally responsible way.
Traditionally, practices tended
to hire expertise by seeking individuals externally who have needed skills, and many practices will
continue to address staffing needs
in that manner. However, some
practices work to develop expertise
among existing staff. Under the
right circumstances, this approach
can identify and polish those
"diamonds in the rough," making
experienced and loyal employees
even more valuable.
Such development doesn't
happen by accident and requires a
focused method that relies on answering the five W's: Who, What,
When, Where, and Why?



Table of Contents for the Digital Edition of AE July/August 2018 Vol 27 No 4

AE July/August 2018 Vol 27 No 4 - Cover1
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AE July/August 2018 Vol 27 No 4 - Cover3
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