ILMA Compoundings January 2018 - 7

Photos courtesy of Palmer Holland

location and to design and engineer a
new office experience. Over the course
of 9 to 12 months, we were able to
accomplish both!
In our old office, we used to have
7-foot-tall work station walls and a
darker, more spread-out office layout.
Our growth until 2010 had left us
with only three true multi-use/common areas: the kitchen and maybe two
traditional meeting rooms. Since we
are an organization that thrives on
collaborating and working together,
we were noticing that our office was
really hindering that collaboration.
Our new office is really open and
bright; the work station walls are

4.5-feet-tall and from anywhere in
the office you can see outside. The
office color palette has three primary
colors that are visible from virtually
anywhere in the office. We have very
few traditional swinging doors and
we utilize four-person touch-down
enclaves to collaborate quickly.
Kielts: Future employees and clients
come here and see a dynamic office
setting that wouldn't be out of place in
somewhere like Silicon Valley. We have
a brainstorming area where the wall
itself has ideas and notes written and
erased on it, and a shuffleboard built
into one of our meeting tables to keep
us thinking strategically and differently.

ILMA: Do you have any tips for other
ILMA members about creating company culture, gaining/retaining great
employees, etc.?
Kielts: Palmer Holland, like a lot of
ILMA members, is part of an older
industry. Not many future employees
aspire to be chemical distributor salespersons, but we know that chemical
engineers, or those interested in manufacturing would find this industry to
be a really good fit for them if only
they were aware of its existence.
We have an employee who was
moving out of the Cleveland area, but
we wanted to keep her just as involved
with the company even after her
move. Now, from Madison, Wisconsin, she controls a robot with a tablet
screen for a face that rolls around the
office here in Cleveland. When she is
driving this robot down the hall, you
see her face on the screen and she can
even wave "hello." She is able to attend
meetings while manning the robot and
even drive the robot into your office
and look over your shoulder as the two
of you work together onscreen. Not
only does this robot show Palmer Holland's commitment to our employees,
but I think that prospective clients
also see these initiatives in-office and
understand the caliber of professionals
we employ and services we're committed to providing.
Palmer Holland got to where it is
today through a process of setting
goals to capture the right employees,
and then building or obtaining the
best tools for those employees to enjoy
long-term success with us.

7



Table of Contents for the Digital Edition of ILMA Compoundings January 2018

Meet ILMA’s New President DAVE CROGHAN
ADDING ANOTHER DIMENSION
THE BIG CHILL
LETTER FROM THE CEO
INSIDE ILMA
Company Callout
WHAT’S COMING UP
INDUSTRY RUNDOWN
In the Know
International Insight
Market Report
BUSINESS HUB
COUNSEL COMPOUND
WASHINGTON LANDSCAPE
IN NETWORK
Member Connections
Cross Connections
PORTRAIT
ILMA Compoundings January 2018 - Cover1
ILMA Compoundings January 2018 - Cover2
ILMA Compoundings January 2018 - 1
ILMA Compoundings January 2018 - 2
ILMA Compoundings January 2018 - LETTER FROM THE CEO
ILMA Compoundings January 2018 - INSIDE ILMA
ILMA Compoundings January 2018 - 5
ILMA Compoundings January 2018 - Company Callout
ILMA Compoundings January 2018 - 7
ILMA Compoundings January 2018 - WHAT’S COMING UP
ILMA Compoundings January 2018 - 9
ILMA Compoundings January 2018 - INDUSTRY RUNDOWN
ILMA Compoundings January 2018 - 11
ILMA Compoundings January 2018 - In the Know
ILMA Compoundings January 2018 - 13
ILMA Compoundings January 2018 - International Insight
ILMA Compoundings January 2018 - 15
ILMA Compoundings January 2018 - Market Report
ILMA Compoundings January 2018 - 17
ILMA Compoundings January 2018 - Meet ILMA’s New President DAVE CROGHAN
ILMA Compoundings January 2018 - 19
ILMA Compoundings January 2018 - 20
ILMA Compoundings January 2018 - 21
ILMA Compoundings January 2018 - 22
ILMA Compoundings January 2018 - 23
ILMA Compoundings January 2018 - ADDING ANOTHER DIMENSION
ILMA Compoundings January 2018 - 25
ILMA Compoundings January 2018 - 26
ILMA Compoundings January 2018 - 27
ILMA Compoundings January 2018 - 28
ILMA Compoundings January 2018 - THE BIG CHILL
ILMA Compoundings January 2018 - 30
ILMA Compoundings January 2018 - 31
ILMA Compoundings January 2018 - 32
ILMA Compoundings January 2018 - 33
ILMA Compoundings January 2018 - BUSINESS HUB
ILMA Compoundings January 2018 - 35
ILMA Compoundings January 2018 - COUNSEL COMPOUND
ILMA Compoundings January 2018 - 37
ILMA Compoundings January 2018 - WASHINGTON LANDSCAPE
ILMA Compoundings January 2018 - 39
ILMA Compoundings January 2018 - Member Connections
ILMA Compoundings January 2018 - 41
ILMA Compoundings January 2018 - Cross Connections
ILMA Compoundings January 2018 - 43
ILMA Compoundings January 2018 - PORTRAIT
ILMA Compoundings January 2018 - Cover3
ILMA Compoundings January 2018 - Cover4
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