July/August 2010 Parking - 30

Driving Company Financial Results Through Individual Performance
Colleen M. Niese, CPP, senior vice president, chief administrative officer, Impark Vicki Pero, vice president, Organizational Development, Impark Many words come to mind to a hiring manager when asked to complete the annual performance review process. The thought of providing feedback on an individual’s performance can be a daunting task, especially if a particular area of performance requires “coaching.” Attend this hands-on seminar that links individual performance to company results and replace the subjectivity from your appraisal process with goal setting, monitoring and evaluation.

The participants will learn best practices on how to prepare, implement, and review basic operational P&L performance.

10 am – 1 pm Exhibit Hall with Brunch Service 1:15 – 2 pm Exhibitor Advisory Council Meeting
Open to all exhibitors

1 – 2 pm

provide ideas on using technology and access to information to better serve your customers. Liz Simmons will introduce best practices pioneered by customer service oriented organizations such as Southwest Airlines. Zack Harmeyer will provide examples of how technology can put better decision making information in the hands of your customer-facing staff. Together, they’ll show you how to leverage technology to improve the “soft skills” of your customer service staff.

Roundtable Discussions (5)
Revenue Control/Audit Techniques
Moderator: Jim Newcomer, Amano McGann

Driving Economic Development Through Parking
James ‘Jay’ H. Redd, Jr., managing director, Gates Capital Resources A discussion of how institutional entities such as municipalities, hospitals and universities can unlock the economic value of their parking assets. Gates Capital Resources uses a straightforward lease/ leaseback structure to monetize those assets and deliver unrestricted upfront proceeds. The speaker will demonstrate the mechanics/ application of their structure along with various case studies.

Automated Parking Facilities Attracting and Retaining Key Talent

Moderator: Frank DeFoe, Unitronics

Moderator: Merri Mai Williamson, SPHR, Application Researchers

Valet Parking

The Design and Configuration of Parking Facilities to Support Pedestrian-Oriented Places
Brian O’Looney, AIA LEED-AP, design architect, planner, and partner, Torti Gallas and Partners A discussion of ways to configure and mix parking facilities as efficiently as possible for Downtown, New Urbanist, TransitOriented, Town Center, and other pedestrian-oriented environments.

Moderator: Mike Jasser, MarcParc

Concrete Corrosion/Maintenance
Moderator: Tom Ouska, Concrete Protection & Restoration

2 – 2:15 Energy Break 2:15 – 3:15 pm

Parking and Counter Terrorism
I. Paul Lew, senior vice president, Thornton Tomasetti Christopher P. Pinto, P.E., senior associate, Thornton Tomasetti This session will focus on vehicle transported explosives and the effects and counter measures available. Attendees will learn about FEMA’s evaluation methodology for determining if your facility could be a terrorist target, as well as which vehicles should have limited access to a parking facility.

Concurrent Business Sessions (3)
Leveraging Technology to Provide Stellar Customer Service
Liz Simmons, principal, Simmons Consulting

Field Management Budgeting 101
Eric Webb, CPP, vice president and general manager, MarcParc This presentation will provide and guide field management level staff members with basic budgeting skills and knowledge.

Zack Harmeyer, associate product manager, T2 Systems This interactive presentation will

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National Parking Association PARKING July/August 2010
July/August 2010 Parking

Table of Contents for the Digital Edition of July/August 2010 Parking
