Parking September 2010 - 12

The CAB Report Kathy Phillips
The Certified Parking Professional Designation
If you could spend a little to save a lot, would you do it? Did you know that having your managers and team members complete the National Parking Association’s Certified Parking Professional (CPP) program allows you additional specific credits/reductions in premiums from some insurance programs? As the insurance Affinity Partner with the National Parking Association, we have modified our insurance program to offer an additional credit tied to the number of individuals within your organization that have received their CPP designation. This credit continues year after year as long as your managers and team members maintain their designations. Being a member of the Certification Advisory Board (CAB) for the past five years, I can personally tell you that the best and brightest in the industry volunteered their time and effort to recently update the Study Guide, making it one of the best in the industry. The new Study Guide is comprehensive in its content and will spur individuals to increase their critical thinking. The Guide helps create thought processes for employees to learn more and delve deeper into subjects that they need to effectively and efficiently do their jobs. Although they may not be involved in all of the subject matters discussed within the Guide, it gives them a much better understanding of the entire process and in turn helps to minimize risk for your organization. Knowing that your employees are your greatest asset and that knowledge is power, by combing the two you create a highly effective resource in so many ways. It has been proven time and again that there is a direct correlation between well trained employees and lower frequency and severity of losses. Fewer incidents result in higher employee morale, higher productivity, better health/less suffering and ultimately lower insurance costs. We also know that the commitment to well trained employees must be embraced from the top down. Parking companies that have committed the time and energy to the training of their managers and want-to-be-managers, especially through the Certified Parking Professional program, tend to have a more knowledgeable and empowered workforce, fewer losses creating a better pubic image and lower direct and indirect costs. Interesting facts: 99.9 percent accuracy equates to the following:
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531 infants being sent home with the wrong parents in the state of California 2 million lost IRS documents every year 315 misspelled entries in Webster’s dictionary 2 unsafe landings at O’Hare International Airport every day.

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The point is—anything less than a 100 percent accidentfree workplace can have significant consequences for your customers, your employees and your business. If your target is 100 percent, what better way to get there than to educate your managers and team members using the Certified Parking Professional program? 
Kathy Phillips, CIC, CPP is an NPA member and first vice president , of Alliant Insurance Services of Thousand Oaks, Calif., an NPA Affinity Partner specializing in the placement of insurance for parking companies on a nationwide basis. She can be reached at kphillips@alliantinsurance.com.

New – CPP Lapel Pins!
Once you have earned your Certified Parking Professional accreditation, show it off by wearing your new CPP pin. This custom cloisonné pin with gold, blue and white enamel in a silver metal finish will look smart on any outfit. As a new CPP please accept one free pin from NPA with our compliments , and congratulations. To order additional pins, contact Jennifer Harrison at jharrison@npapark.org or call 800.647.7275 x116 to order by phone. The pins are $5, which includes shipping and handling.

National Parking Association PARKING September 2010

Parking September 2010

Table of Contents for the Digital Edition of Parking September 2010