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Equipment and staffing needs are reduced, saving time and money for the operation. Face-to-face service provided by valet attendants to customers as they receive and deliver cars cannot be eliminated, and the importance of that interaction is not diminished. In fact, the app gives valet staff more time to make sure their contact with the customer is pleasant and efficient. “Imagine a valet customer arrives and the operation already knows who he or she is, and what this particular customer needs as far as service,” Gulec says. “Not only that, the customer can make a reservation for next time without having to wait around or find a valet employee. This will save thousands of man hours.”

The Operation Board is an electronic monitoring system that collects all the information about the movements at a valet site and presents them for the valet staff or management. Every new transaction is recorded, displayed and detailed with time stamp and color code. If an employee clocks out, the details are on screen. The receiving of each car and its keys is reported. If keys do not reach the control room, employees are alerted within 12 minutes. Vehicle requests are displayed as they arrive and the delivery of a vehicle and its exit show onscreen. The Operation Board can be put in place at a location near the valet operation or at any distance or both, giving management the option of mobility without a decrease in control or information. The Operation Board goes wherever management goes. Enterprise gives valet operation executives real-time reports on anything from payroll to validations to claims, and can be set up according to the needs of the individual user. The interface is straightforward and efficient. Moreover, when using the enterprise, users do not have to be onsite, they can be anywhere in the world. Damage claim tracking provides a straightforward process and automatic recording for the handling of claims. Once a claim is made, the information is recorded within the system and monitored until the claim is resolved. Any digital imagery of the vehicle, including shots of previous damages recorded by the damage control system, as well as the make, model, and VIN number of the vehicle, are included in the file. The system will automatically inform the owner or operator of the claim. Status updates are recorded as the process moves forward. The Validation tracking application provides scrambled and bar-coded validation stickers that are printed directly from the AVPM system. When customers request their vehicles, they present their tickets and validation stickers to be scanned and approved. No manual entry by employees is accepted by the system. And because creation, distribution and collection of the validations are automated, all transactions are recorded and there is no opportunity for theft, re-use or re-issue of validation stickers. The Ticket Inventory System provides complete recording and reporting of ticket activity and applies security measures that benefit the customer and the operator. The system will keep track of every ticket issued. No matter how light or heavy the traffic, the

AVPM Standard Features
AVPM’s operating system has extensive features— most of which protect the bottom line for the valet operation and is customizable for any location. “Every location is unique, and needs different system functions, and customization is very crucial to the success of each operation” says Gulec. Some of the standard features include Operation Board, Damage Claim tracking, Enterprise, Validation tracking and ticket inventory.

Reservation barcode to be scanned by the valet attendant upon customer arrival.

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National Parking Association PARKING October 2010



Parking October 2010

Table of Contents for the Digital Edition of Parking October 2010

Parking October 2010 - c1
Parking October 2010 - c2
Parking October 2010 - 1
Parking October 2010 - 2
Parking October 2010 - 3
Parking October 2010 - 4
Parking October 2010 - 5
Parking October 2010 - 6
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Parking October 2010 - c3
Parking October 2010 - c4
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