February 2010 Developments - 5

Receivables Servicing and Collections: Concord is the Leader in Technology. It’s your world we just work in it. Pablo González Carbonell, owner of Royal Holiday Resorts, at his legendary 16 th century Hacienda La Gavia, north of Mexico City. Don Pablo and his wife, Gaby Vargas, devoted years to meticulously restoring the famed hacienda and its lush grounds. Behind Don Pablo are Concord’s President, Robert Bertrand and Senior VP, Shaun O’Neill. With more than 200 destination hotels, resorts and sales offices located throughout Mexico and the Caribbean, Royal Holiday, Mexico’s leading vacation club, has plans to soon expand its sales operations in several South American countries. Royal Holiday was founded in 1983 by its Owner and President, Pablo González Carbonell, one of Mexico’s most prominent business leaders. Under his guidance, the business has grown and thrived – despite, as Don Pablo points out, the global financial crisis and Mexico’s considerable economic woes. Royal Holiday was handling its own collections in the U.S. when they first learned about Concord Servicing 8 years ago. “It has been a strong partnership ever since,” Don Pablo states, “Concord handles all our collections, and their highly efficient and accurate billing, processing and reporting are critical to both our business and our lenders,” he says. “The collection function is always very important in this business and because of Concord’s professionalism, they provide our customers with a level of confidence and trust. Our customers also appreciate being able to access up-to-date and accurate information about their accounts on-line 24 hours a day.” Asked if Concord will continue to play a role in Royal Holiday’s future, Don Pablo responds, “For sure. We’ll work with them in as many areas as it makes sense to do so.” n co rd Ser vicing Cor po ra ti on Co th ANNIV ERSA RY n co rd Ser vicing Cor p or ti th ANNIV ERSA RY Don Pablo knows that north or south of the border, wherever the need, Concord is always there, prepared to provide the services that his business needs to continue to grow. At Concord, we like to say that it’s Don Pablo’s world, we just work in it. on Co Co n r co Se rvi cing & Software er d S vicing Cor since po ra as aS rv ice ti on For more information, contact Joy Powers at (321) 293-0293 or for business in Mexico/Latin America, Juan Pablo Saiz at (800) 685-8736 ext.1013 www.concordservicing.com Lo an

February 2010 Developments

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