February 2010 Developments - 66

Charity Spotlight RCI’s CEO Geoff Ballotti: Back to School for a Day G eoff Ballotti has gone back to school, if only for a day. While attending the AMDETUR Conference in Mexico City this past October, the president and CEO of RCI made time to visit Christel House Mexico. His day at school is a lesson worth reviewing. Ballotti, Ricardo Montaudon (president of RCI Latin America), and Gabriel Oropeza (industry pioneer and Christel House Mexico Board Member) toured the school and visited several classrooms, where they chatted with students and helped them with their coursework. The trio had their work cut out for them. First up was music class, where they joined students in practicing rhythm and meter. The next stop was art class, where they helped finish class projects. They also joined in on a geography lesson, where Ballotti led a discussion about EnglishRCI President and CEO Geoff Ballotti (far left) joins students of Christel speaking countries. House Mexico in a geography lesson. Although this was his first visit to a Christel House learning center, it probably won’t be Christel House mission. “To see such his last. “No day this year has been more bright, determined, motivated, and happy memorable or moving for me than the day smiling faces—understanding that these I was lucky enough to visit Christel House children were selected from among the Mexico,” remarks Ballotti. The trip gave poorest of Mexico’s poor,” says Ballotti, “it him a deeper understanding of the made me all the more convinced that the work Christel House is doing needs to be expanded.” Under Ballotti’s leadership, RCI has generously rallied for Christel House. In 2009, the company and its employees worldwide raised nearly $300,000 for the children of Christel House. Ballotti hopes to continue this support. “We as an organization need to do everything we possibly can to raise more funds for this © ever so worthy cause,” he notes. D www.customercount.info Customer Count � Online Customer Feedback System © Customer Information Delivered at an Incredibly Rapid Pace CustomerCount �is the only customizable online survey system that provides immediate feedback on • Owner and guest satisfaction and experience from reservation to check out • Resort representative's knowledge and service • Areas for improvement including information that can assist with future resource allocations Many thanks to longtime Christel House supporters, Spence Wilson and Don Harrill from Holiday Inn Club Vacations, who also visited Christel House Mexico during the AMDETUR conference. If you would like to visit a Christel House learning center during your travels, please contact Becky Arnett at barnett@ christelhouse.org or 317/464.2009. Visit us online at www.customercount.info Developments • February 2010

February 2010 Developments

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