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for the customer and the valet staff. Flight times are provided exactly regardless of delay or early arrival and any last-minute change of baggage claim location is available immediately. “Whether you’ve been to the airport once or a hundred times, air travel is still stressful,” says Automated Valet Founder and CEO Ken Gulec. “Travelers are rushed in and out of lines, under pressure to make tight deadlines, and have a million things on their minds already. Parking should be as easy as possible.” The newest application that is going to be offered to all airport valet operations is Automated Valet’s Frequent Parker/Customer Loyalty Program. This program makes the process easier for travelers and offers an incentive program for repeat customers.

The Frequent Parker card tracks and rewards frequent airport valet parkers for their patronage. The card comes in two formats— one for the wallet and one or the key chain. Customers who qualify for a card earn bonus points when they sign up for the program and accrue additional points every time they park. Points accumulated can be used to pay for parking or for special services like car washes. Frequent parkers can also leave a credit card on file and use the card to pay on account. This reward program makes it even easier for customers to navigate the facility saving them the need to interface with valet staff on their way out of the airport. Different valet customers qualify for different cards with designations of gold and platinum and each card level offers specific

incentives. AVPM easily accommodates the valet operation’s choices on what rewards are offered and how many points are given to card holders. Updates and revisions are fast and easy. “These applications not only make the process easier for the valet customer, they also make the customer more likely to return,” Gulec says. “We cultivate real loyalty with good service and efficient drop off and delivery.” 
Mine Gulec is Automated Valet’s director of Sales and Marketing. She has been a consultant for the company since it was founded five years ago. For more information, call Mine at 866.446.0024. On the Web, visit www.automatedvalet.com and www.valetsolutions.com.

• llluminated sensors and signs with flashing arrows direct drivers to the nearest available open parking space • Thousands of sensors can be connected via low voltage wiring • Easy-to-follow guidance displays save drivers time and frustration • ‘Go green’ with more LEED points by conserving energy and reducing greenhouse gases • Could be a standalone system or integrated with our management software via a PC • Expandable to handle additional building automation requirements such as HVAC, lighting, energy management, carbon monoxide monitoring and other variables

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Parking: June 2010

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