Cablefax The Magazine - June 2013 - 10

THE TOP 10
7 | CHARTING A NEW COURSE
Tom Rutledge
Title: President/CEO, Charter Communications
Education: BA, Economics, California University
Why Him? Now that he's been on the job for a year, Charter is starting to see some real progress from
new management, with triple play sell-in rates soaring. This is textbook Rutledge: take an undermanaged
asset and improve upon it. And he'll get a chance to do that even more, with the MSO about to close on its
Bresnan acquisition from Cablevision. He saw the potential in those systems when he was COO at Cablevision,
and obviously feels there is still lots of promise. With Liberty Media's $2.6 billion investment, he now
has to answer to John Malone.That could be a good thing, given Liberty's experience in MVPDs as well as
programming. Big expectations for Rutledge and team abound. ■
8 | THE INNOVATORS
Pat Esser
Title: President,
Cox Communications (pictured, below, far left)
Education: BA & MA, communications media,
University of Northern Iowa
Best Advice: (stolen from Mike Tyson) Everyone
has a plan until they get punched in the face.
Jill Campbell
Title: EVP/ COO, Cox Communications
Number of Years in Cable: 30-plus
Education: BA, sociology, UNLV;
MBA, Oklahoma City University
Best Advice in 7 Words or Less: Be Kind.
Why Them? Cox kicked off 2013 with a big
announcement at CES: Its next-generation
mobile app delivering 90 live TV channels,
VOD content, and TV and tablet integration,
including the ability to use the tablet as a remote.
That's just part of Esser and Campbell's
ongoing efforts to give customers an excellent
experience. It has paid off, with the MSO
often placing ahead of the pack in customer
satisfaction surveys. Cox led the scores among
major cable operators in this year's American
Customer Satisfaction Index, and it performed
well in J.D. Power's telephone customer satisfaction
survey this past fall. Meanwhile, both
have also shown leadership when it comes to
going green, with multiple conservation initiatives
underway, including a recent solar roof
installation at a Cox facility in Rhode Island.
Esser
On a Saturday afternoon, you can find me...
complaining about my golf game.
I watch the majority of programming on this
device: TV, but more and more often, with my
iPad in my lap.
The biggest lesson I learned from my kids
this year was... sometimes saying less is more.
Dish I can make and that would impress a
celebrity chef: Mac n' cheese
Campbell
Favorite decade? The '70s
The best piece of business advice I've gotten
this year: Own it!
Celebrity, sports figure or politician I'd most
want to have dinner with? Oprah
The biggest lesson I learned from my kid(s)
this year was... how quickly they grow up!
Favorite vacation spot? Paris
The biggest innovation in cable over the last
year: Cox's personal video experience! ■
10
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Cablefax The Magazine - June 2013

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