Cablefax The Magazine May 2022 - 110
96
AT YOUR SERVICE
Mandy Esposito
SVP, Operations
Hotwire Communications
Years at Current Organization: 3
First Job in the Industry: Customer Service
Representative
Bucket List: A cross-country RV Trip #RVLife
Having got her start in the industry as a CSR, Esposito is especially
intent on getting the customer experience just right.
She's keeping constant tabs on Hotwire's Net Promoter
Scores to make sure they are headed in the right direction
while adding tools such as virtual assistant solution TechSee
to better meet subscribers' needs. As Hotwire expands into
new markets, including in California and Nevada, Esposito
will be working on innovative solutions to meet these communities'
unique needs.
Boredom buster? Meditation
Which character are you in " Encanto? " Tia
Pepa, my family has renamed me Pepa
Your YouTube rabbit hole? ASMR Slime
Videos (I have a 9 year old)
Favorite dish that I can also make myself: My Grandma's
Spaghetti Pie
What household chore could you win a gold medal
in? Laundry ■
Q&A
MAN ON A
MISSION
Bill Abbott
President & CEO
GAC Media
96
First Job in the Industry: Research analyst
In less than a year, Abbott founded GAC Media, acquired both the
Great American Country network and RIDE TV, and by September
rebranded them as GAC Family and GAC Living, respectively. He
signed a slew of actors to multi-picture deals, which no doubt
helped draw attention to GAC Family's first-ever Great American
Christmas event-which comprised 12 original holiday-themed
movies and specials-upon its October debut. Abbott also
launched GAC Community Conversations to build one-on-one
relationships between fans, talent and the networks.
My prediction for NFTs... crash & burn
The phrase " digital divide " will go away
when... there is WiFi that actually works in my
(and many others') neighborhood!
Favorite dish that I can also make myself: Pizza (out of a box and
into the oven!)
What household chore could you win a gold medal in? Taking out
the trash
Q&A
If my company had a mascot, it would be: Patriots ■
110
May 2022
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Cablefax The Magazine May 2022
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