Cablefax The Magazine - April 2014 - 29

7. INSIDE THE BELTWAY
Tom Coughlin
Title: SVP, Beltway Region,
Comcast
Years in Cable: 28
Education: Undergraduate,
Columbia College; Certificate in
Management, University of Michigan
Why Him? Coughlin leads nearly 6,000 employees providing
video, high-speed Internet, digital voice and home
security and control products for approximately 2 million
customers in Maryland, Washington D.C., and parts of
West Virginia, North Carolina and Delaware. The exec has
successfully led regional launches of two game-changing
products: Xfinity Home and the X1 operating system.
8. THE GREEN MACHINE
Bill Bridgen
Title: President/GM, Comcast
SportsNet New England
Education: BA, Business Management,
Gettysburg College; Law
degree, Temple University
Years in Cable: 18
Why Him? Boston fans are arguably unparalleled in their
passion for sports. And Bridgen is the right man to give those
devotees exactly what they want. Since his appointment
to the network lead, Comcast SportsNet has grown its
programming lineup to become one of the most respected
sources for in-depth news, analysis and strong opinions.
9. FANTASTIC FORE
Henry " Hank " Fore
Title: SVP, Greater Boston Region, Comcast
Years in Cable: 15
Education: BA, Economics, University of Rochester;
MBA, Boston College, Carroll School of Management
Title: Regional SVP, California Region, Comcast
Years in Cable: 10
Education: Undergrad: United States Military Academy West
Point; Graduate: Naval Postgraduate School Monterey, CA
Best Advice: Run the play.
Why Him? Fore scored big this past year by bringing
the California Region from No. 9 to No. 1 in Comcast's
internal rankings. Most notable among his accomplishments
was leading a deal between Comcast and the
NFL's San Francisco 49ers, which will provide the
telecommunications infrastructure for the team's new
Levi Stadium.
I watch the majority of programming on this
device: My 60-inch Samsung Smart TV
The biggest innovation in cable of the last year:
The X1 Platform from Comcast
TV show I'd most like to have a cameo in: " Grimm "
Cablefax: The Magazine
Why Him? The Red Sox aren't the only thing that's
No. 1 in Boston. Under Hackley's guidance, the Greater
Boston Region posted the best year of any region in the
Northeast Division in terms of customer growth, with the
top customer retention and top Inbound Sales teams in
the country in 2013. Home run!
12. NUMBERS GAME
Len Rozek
Title: Regional SVP, Washington
State, Comcast
Years in Cable: 32
Education: BS, Northwestern
Illinois University
Why Him? A key leader in the West Division, Rozek
works tirelessly to minimize the number of customers
with technical issues each month. Through great work
by Comcast's engineering and operating teams, Rozek
has helped reduced the Washington State region's
combined trouble call rate to 0.9% monthly, which
is the lowest in all of Comcast territories. And that's
something to celebrate.
April 2014
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10. CHICAGO HOPE
John Crowley
Title: SVP, Greater Chicago Region,
Comcast Cable
Years in Cable: 32
Education: BA, Colby College;
MBA, Southern New Hampshire U.
Why Him? Most people reveal their true natures in a
crisis. Crowley did exactly that in 2013 after a series
of tornados devastated towns and communities across
Illinois and Indiana's northwest area. Working with his
teams, Crowley personally assessed damaged regions
and restored vital serves to afflicted areas as quickly
as possible.
11. BOSTON STRONG
Stephen Hackley
One thing I would do all the time if I could: Fly
airplanes and jets.
The technology that will most benefit cable over
the next year is: Cloud DVR
Oscars or Grammys? Oscars
Favorite vacation spot: Sandpoint, Idaho
Favorite TV show as a kid? " Combat "
13. CUSTOMER SATISFACTION
Rodrigo Lopez
Title: Regional Vice President -
Comcast Oregon/SW WA Region
Years in Cable: 21
Education: BA, International
Business
Best Advice: Work hard, think forward & execute!
Why Him? Lopez's region won top performing in the
West Division for customer experience and business
services. A thoughtful leader, he continues to make the
customer experience his top priority. Lopez has taken a
big interest in workers by reformulating employee committees
with a more robust structure and format.
The biggest innovation in cable over the last year:
Transitioning to cloud storage and IP streaming, both of
which deliver the promise of TVE to life.
John, Paul, George or Ringo? George. In his own quiet/
discreet way, he left a great legacy beyond the Beatles.
My favorite newfound hobby: I've become an avid
NASCAR fan. There's more to it than just turning left!
Favorite Cable Show memory: Seeing Michael
Jackson in Chicago 2003
My ideal celebrity partner on DWTS: Minka Kelly.
Oscars or Grammys? Grammys, I'm a huge music
fan. I travel to see my favorite bands like Foo Fighters,
Pearl Jam, among others!
Favorite vacation spot: Maui. Ideal for the entire family!
Favorite TV show as a kid? " CHiPS. " The coolest of
the police shows of the '70s! Made a lot of my generation
want to go to California and become a motorcycle officer!
14. THE SOUTH HAS RISEN
Doug Guthrie
Title: Regional SVP, Big South
Region, Comcast
Education: Bridgewater State
College
Years in Cable: 30
Best Advice in 7 Words or Less: You have everything
necessary to achieve success.
Why Him? Guthrie putting the consumer first is just one
reason why Comcast's Big South Region has seen its
numbers increase. He's guided the company to record
customer growth, achieving year-over-year RGU numbers
at 159%. Another factor is his communication skills. A
yoga enthusiast, Guthrie kicked off 2014 by sharing his
work vision with more than 5,500 employees.
15. DANIEL'S BOON
Daniel Ronayne
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Cablefax The Magazine - April 2014

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