Cablefax The Magazine - December 2011 - 33

8. Bill Goetz
launch in the region. All this, in
a market where FiOS has 50%
video penetration. The powers
that be have noticed her efforts.
In April 2011, Comcast named
her region its System of the
Year.
EVP, Operations, West Region,
Time Warner Cable
Years in Cable: 30
Education: BS, SUNY College
of Environmental Science and
Forestry.
Goetz is charged with Time
Warner Cable's operations for
the entire West Region, which
includes southern California, Texas
and Hawaii-a total of more than
2 million customers. When TWC
restructured its regional operations
last year into two from five, the
experienced Goetz was tapped for
this lofty post. He had a 19-year
stint at Comcast prior to joining
TWC, where he served parts of the
southeastern U.S., New Jersey,
Philadelphia and Michigan.
9. Amy Smith
10. Curt Henninger
12. John Keib
running this year by organizing
a largely new executive team to
meet the hi-tech tastes of the
region's diverse demographic.
It's a challenge, but after 25
years with the MSO, he's clearly
got the Comcast culture down
pat.
13. Bill Bridgen
EVP/GM, Comcast SportsNet
New England & NECN
Years in Cable: 15
Education: BA, Gettysburg College;
JD, Temple University
Best Advice in 7 Words or
Less: Strive to be happy.
Title: Regional SVP, California
Region, Comcast Cable
Years in Cable: 13
Education: U of Illinois
Best Advice in 7 Words or
Less: " Hey boss, great idea! "
SVP, Freedom Region,
Comcast Cable
Years in Cable: 17
Education: BS, Washington & Lee
Best Advice in 7 Words or
Less: Build a strong team to
drive results.
Smith has spent the last five
years heading up service
in Comcast's back yard of
Pennsylvania, Delaware and
New Jersey, overseeing 6,000
employees and 2.1 million
customers. She has more than
proven herself this past year
with the deployment of scores
of new business products, the
rollout of new ethnic and HD
channels, the launch of Xfinity
Home Security and-how could
we forget-the much-publicized
Internet Essentials program
Henninger leads operations in
California-Comcast's most
heavily populated market. Sacramento's
move to all-digital,
the launch of Xfinity Internet
2go wireless data product and
the Golden State's Internet
Essentials program are a few of
his recent accomplishments. Up
next is oversight of the Xfinity
Home Security product launch
and the switch to all-digital in
San Francisco. The one thing
the cable veteran tells his kids
about success? " The hardest
workers have the most luck. "
11. Tom Coughlin
President, Residential
Services, West Region,
Time Warner Cable
Mike Munley
President, Residential
Services, East Region,
Time Warner Cable
Regional SVP, Beltway
Region, Comcast Cable
Years in Cable: 30
Education: BA, Columbia College,
Chicago
Best Advice in 7 Words or
Less: " It really, really is all about
people " (Rich Teerlink, former
President of Harley-Davidson)
As the new man in charge of
the Comcast's intense Beltway
Region, Coughlin hit the ground
CableFAX: The Magazine
Keib and Munley drive innovation
in residential services in
two of the MSO's key markets.
Keib this year was behind a
slew of new products, from
added amenities to sophisticated
home security services. TWC
just launched a new Signature
Home package, which includes
upgraded customer service,
the TWC iPad app, whole
house DVR, Internet On The Go,
wideband, digital home phone
and more. On the East Coast,
Munley is also on top of a host
of product launches, including
new whole-house DVR for the
region's 4.2 million customers.
Prior to taking over Residential
Services in the East Region,
he directed divisions in West
Carolina, Syracuse, Charlotte
and Minneapolis. In the latter
two regions, he received the
Most Improved Division Award
for employee relations, financial
and customer satisfaction
performance.
December 2011
Bridgen oversees programming,
operations, distribution and ad
sales for both CSN and NECN.
The networks tackle news, sports,
politics and more across all of
New England. Within the NECN
territory, documentaries, long-form
journalism and political programming
reach more than 3 million
subscribers. Under Bridgen's
watch, the regional news station
has exploded with new talent,
programming, a heightened Web
presence and an all-HD rollout.
CSN's 4 million households get
live local sports and sports talk
shows. Stay tuned for possible
integration of Bridgen's assets
with NBC News and NBC Sports
platforms. This sports man's
guilty TV pleasure? " Pawn Stars, "
which he calls " a PBS 'Antiques
Roadshow' rip-off with dolts running
the pawn shop, but it makes
for compelling TV. "
14. LeAnn Talbot
ries. She attributes the region's
success to making employee
satisfaction, product development
and customer service
her top priorities. The result?
Increased revenue and cash
flow across the board. Talbot
is most proud of " taking Comcast's
Greater Chicago region's
performance from the bottom to
the top by most measures, " she
recently told CableFAX.
15, Steve Hackley
SVP, Greater Boston Region,
Comcast Cable
Years in Cable: 10-plus
Education: BA, Economics, U of
Rochester; MBA, Boston College
Best Advice in 7 Words or
Less: Always be able to ask
two questions.
Hackley is responsible for Greater
Boston's sales, customer service,
network engineering, programming,
tech operations and
community investment. Thanks
to his leadership, by the end of
the year most of the region's
HD customers will have access
to more than 100 HD channels,
as a result of the digital network
upgrade. Plus, he led the region
through the Xfinity app launch. In
addition, Hackley is fiercely passionate
about customer service
and employee engagement. He
was behind the launch of the
Comcast Customer Guarantee,
and his HQ is consistently found
on the Boston Globe's best places
to work list.
Regional SVP, Greater Chicago
Region, Comcast Cable
Years in Cable: 7
Education: BA, Journalism,
U of Minnesota; MBA, U of
Wyoming; Stanford Executive
Development Program
Talbot helms the Greater
Chicago region, a top-ranking
operation in a slew of catego16.
Rich Jennings
Regional VP, Mile High
Region, Comcast Cable
cablefaxmag.com
33
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Cablefax The Magazine - December 2011

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Cablefax The Magazine - December 2011 - Contents
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