page 30 IN THIS ISSUE 4 Editor's Note- The Family Show 6 Top Operators- Numbers Don't Lie ONLY HIS HAIRDRESSER KNOWS FOR SURE: This is not an ordinary hair coloring for our Independent Marketer of the Year Mitch Robinson, who proves he really uses his head to promote Click Cable TV of Tacoma. 8 A Fine Career- Bonnie Hathaway leaves at the top of her (mind) game 20 Inside C5- Suzanne Foy details cable's customer care committee 24 Riding the Wave- NewWave's successful formula nets an award 33 Not The Retiring Type- There's coax in Pat Thompson's veins On the cover: The improving economy bodes well for cable, which is hoping for smooth sailing as The Independent Show docks in Baltimore. CABLE COUPLE: Newlyweds James Mulvenon and Cori Garrett provide a romantic spark to The Independent Show. page 4 CableFAX: The Magazine July 2010 cablefaxmag.com 3http://www.cablefaxmag.com