Cablefax The Magazine - July 2011 - 16

LEADERSHIP AWARD
Glenn Britt
Time Warner Cable
Time Warner Cable's leadership over the past year earned
it our Top MSO award. But it's the vision of chairman/CEO
Glenn Britt that has helped plot the company's course.
" Glenn is a leader who is not satisfi ed with the status quo, "
says TWC president/COO Rob Marcus. " He encourages
debate and a thorough examination of new ideas. No matter
how busy his schedule may be, his door is always open to
his employees and their ideas on how to improve and grow
the company by focusing on the customer. "
It's not all revenue and sub gains though. One of the
areas most important to Britt is making sure that TWC
reflects the communities it serves. You can see some of
that in the number of female executives in senior ranks
and in its third consecutive year on Diversity Inc's Top
50 Companies for Diversity list. And then there's Time
Warner Cable's Connect a Million Minds initiative, which
inspires students to pursue education and careers in
Science, Technology, Math and Engineering. " Glenn
takes the idea of being a 'connections' company very
seriously, and the impact of his passion in that has a
lasting effect throughout the company, " says Marcus.
How would you describe your leadership style?
Britt: I think in a way you should ask other people because
they get to watch me. But I would say I am very
informal and very casual. I like to make sure we have
really good people in the right spots. I tend to let people
do their jobs. I delegate and tend to not second guess
them. I do set direction and try to steer
things if it's going in the wrong
direction, but I don't micromanage.
Who would you identify as your mentors?
Britt: My early career was at Time Inc before Time Warner.
I really have three mentors, all names that at one point were
known in the business. Dick Munro, who became chairman
of Time Inc just before Time Warner and CEO. The other one
was Nick Nicholas, who subsequently became co-chairman
of Time Warner. And the other was Gerald Levin. Those three
guys were my main mentors as I was growing up.
Best advice you received?
Britt: The most important characteristic of successful senior
managers is having good judgment, rather than having some
technical expertise such as being great at fi nance or a great
lawyer or whatever.
Time Warner Cable has taken a major leadership role
in several key areas-from your iPad app to economic
video packages to the Lakers RSN deal. Why have you
chosen to be in the forefront?
Britt: Our business is very dynamic. The consumer and the
consumer culture in our society keeps changing. What's possible
in a technology sense keeps changing. And in order to be
successful and thrive, we need to keep changing as an industry.
I think we need to recognize that some of the things we've done
historically aren't going to be the things that work in the future.
But it seems kind of risky too?
Britt: There is always a risk with doing new things. It represents
change, so people feel threatened by that. But I think
it's actually riskier not to change than to attempt to change.
Usage-based billing. Are you doing anything concrete
right now to prepare for a shift to it?
Britt: As I've said many times, I think it's inevitable. As usage
FAST FACTS
■ TWC has about 48,000 employees.
■ Time Warner Cable has 18 employee-resource groups and diversity training.
■ Time Warner Cable recently produced a half-hour pilot, " It Ain't Rocket Science, " as part of
its Connect a Million Minds initiative. In April, the MSO launched " Cracking the Codes in the
Wireless World, " a signature curriculum that gives young people the opportunity to explore
and experience the technologies behind the wireless products they encounter every day.
■ As part of the " Cracking the Code " effort, more than 60 events were held across the footprint
in which more than 1,500 employee volunteers engaged 7,000 students.
16
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