Cablefax The Magazine - July 2011 - 30

SPECIAL PUBLIC SERVICE AWARD
KEEP ON TRUCKIN': CommScope owns its fleet, so it's able
to deploy trucks quickly to areas ravaged by disasters.
CommScope
Sometimes a story reaches out and grabs you, urging to
be told. This is one of those stories. It's why we decided
to honor CommScope with this special award. Based in
Hickory, NC, the technology vendor did not seek recognition.
It's not reached out to media. As spokesman Joe Depa says,
" We're just trying to help our customers. "
Help indeed. Last year Cable One made the pages of our
magazine for its honors: VP/GM Charlotte McClure was our
Independent System Executive of the Year, President/CEO
Tom Might was our top strategic thinker. This year Cable One
is known for being located in Joplin, MO, where a tornado in
May fl attened the city and killed nearly 140 people.
Within 48 hours CommScope trucks were on the scene,
delivering fi ber optics and coax needed for Cable One to
restore communications. The system was back up quickly.
" CommScope has an emergency response team that's second
to none, " says NCTC VP Dan Mulvenon.
But there's more. You'll often fi nd more than cable stuffed
into the back of CommScope's trucks. Wherever the drivers
can fi t it is water, food and other humanitarian equipment.
One system told CommScope it had water, but no way to
keep it cold. " So we sent coolers, " Depa says.
CommScope's quietly been including water, provisions,
generators and blankets to its delivery of network equipment
to customers ravaged by natural disasters for many years,
says CommScope's Jim Hughes, SVP of worldwide sales,
broadband business. It helped MSOs after Katrina and more
30
cablefaxmag.com
FAST FACTS
■ Known as the Cable Transport team, the truck fleet includes 70
tractor cabs and 200 trailers. The fleet logs 10mln miles/year.
The impetus to do good comes from chairman and founder
Frank Drendel. " It's his insistence that we give back and provide
excellent service to our customers, " Hughes says.
■ In addition to their prompt deliveries, several of the drivers have
driven literally 1 million miles without suffering an accident.
recently assisted Charter when tornadoes struck Georgia,
Alabama and Tennessee in late April.
The trucks are key. Since CommScope owns its fl eet,
trucks can be dispatched quickly and make continuous runs.
Many of the fl eet's drivers are 25-year CommScope
employees, " and they're proud of their roles as fi rst responders...
helping customers get back on their feet, " Hughes
says. The assistance it delivers is " a source of pride and
job satisfaction and a sense of accomplishment " at CommScope,
Hughes says. " We do what others aren't in a position
to do. " As ACA VP/COO Rob Shema says, " We usually
hear about disagreements between vendors and operators.
This story is just the opposite. " Agreed. ■
-Seth Arenstein
July 2011
CableFAX: The Magazine
http://www.cablefaxmag.com

Cablefax The Magazine - July 2011

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Cablefax The Magazine - July 2011 - Contents
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