July 2012 cablefaxmag.com Top Ops The Wonderful World of Cable The Cable Queen Jill Campbell talks about leadership and her newly expanded role p8 Living the Fairy Tale Comcast rules the cable world from its Philadelphia castle p6 The Customer Quest Wave Broadband wins big by making customers happy p26 Software Serendipity 12 > A Bright Lifetime 20 > Watching Closely 24 > A Stalwart to Strategy 31 > The Armstrong Way 36http://www.cablefaxmag.com