Cablefax The Magazine - July 2013 - 16

2013 Top Ops Awards
MSO LIFETIME ACHIEVEMENT AWARD
Carol Hevey
Time Warner Cable
Emmy-winning series " Undercover
Boss " puts senior
executives in the ield to do
the work their rank-and-ile
employees carry out daily.
One reason Carol Hevey
never appeared on the show:
she'd already done it all. And
that was before she ran Time
Warner Cable's East Region
as EVP from 2009, until she
retired in February.
Hevey's storied career
at TWC began humbly. When the Ohio native entered the
work world more than 30 years ago, most sectors, including
cable, were dominated by men. So Hevey started as
an administrative assistant, eventually working in a bevy
of positions and locations. Before entering TWC's senior
management ranks, Hevey's resume included positions at
call centers and in the ield.
Hevey absorbed as much as she could at each stop,
and her extensive experience taught her to make dificult
decisions swiftly. Having been in her employees' shoes, she
understood their concerns, needs and desires. As WICT
chief Maria Brennan says, " Carol Hevey walked the walk. "
When Hevey entered senior management, she knew that
staying close to employees, customers and local leaders
would be critical. In a February 2011 CableFAX interview,
Hevey said she made sure to be visible at TWC ofices and in
the community. Communicating with her 17,000 employees
was paramount. " I've always tried to do that as a leader....
know what's going on with employees. What they're thinking,
what their questions are, what their challenges are. I need to
know and understand those things so I can do my job, which
is to support them to be successful. "
Beyond her experience, other things helped Hevey
become one of the most powerful women in cable.
The first was apparent after talking cable with her for a
few minutes or hearing her give a speech. She spoke
directly and honestly. And her variation on Horatio Alger
touched and inspired women during countless WICT
events-men too. Indeed, throughout her career Hevey
gave back, mentoring colleagues inside TWC and outside,
through WICT. Within TWC, she was a stalwart of
the company's Diversity Council.
Perhaps key to her success in all these areas, though,
* Prior to running TWC's East Region, Hevey ran TWC's
Milwaukee; Portland, Maine; and Boston divisions.
* In addition to WICT's Woman of the Year honors in 2012,
Hevey received a Vanguard Award for Cable Operations
Management in 2011; was named to USAir's 2010 Charlotte
USA 20: Celebrating Dynamic Women honors list;
and recognized by Queens University of Charlotte as the
2010 Charlotte Business Woman of the Year.
*Hevey was the 2011 chairperson of
the American Heart Association's Go
Red for Women Campaign in Charlotte
and was on the board of advisors for
the Charlotte Area YWCA and the
North Carolina Governor's Conference
for Women.
16
cablefaxmag.com
was her passion. " It is wonderful to be recognized for
doing what you love, " she said last Fall during ceremonies
honoring her as WICT's Woman of the Year. " And
the simple truth is that I genuinely love the cable business.
A number of things have kept me excited to come
to work every day for the last 30 years-the dynamic
nature of our industry, the learning opportunities and
challenges that provides, and the pleasure of working
with colleagues and partners who are passionate about
what they do. I love all of it, and I admittedly thrive in a
world of never-ending change and challenge. "
TWC Chairman/CEO Glenn Britt put it well: " It is rare
to find a leader who possesses that perfect blend of
business savvy, the courage to make bold decisions
for the right results, and the ability to mentor and grow
talent. Carol is such a leader. " WICT's Brennan calls her
" the consummate leader. " Perhaps no tribute is more fitting,
Brennan says, than what WICT Carolinas, Hevey's
home chapter, did when it named its highest honor the
Carol A. Hevey Leadership Award.
While it's hard to imagine Hevey slowing down, she
tells us " I'm enjoying a much more relaxed lifestyle "
in retirement. In addition to decorating, gardening and
golfing, " I'm reconnecting with family, extended family
and friends. " Besides cable's fast pace, Hevey misses
" the friendship, camaraderie and shared accomplishments
that I enjoyed ... with wonderful, talented colleagues
at TWC and in the industry... I will always think
of myself, in part, as a cable person. " Agreed.
- Seth Arenstein
July 2013
CableFAX: The Magazine
http://www.cablefaxmag.com

Cablefax The Magazine - July 2013

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