Cablefax The Magazine - July 2015 - 25
2015 Top Ops Awards
ing about the specifi c areas that were out, what we were doing about
it, what we thought would happen and when we would get back to
them with the next update, " Drozdoff says. The frequency of the posts
mirrored the activity of Grande's senior management team, which met
every few hours that fi rst day, beginning at 6am, Sunday, May 24.The
reaction was overwhelmingly positive. Grande customers became
town criers in their neighborhoods, some of which literally were in
the dark. " Our customers thanked us repeatedly and told us they
were supplying our information to neighbors since their providers
weren't keeping them apprised, " he says.
Ogg mentions Grande's mission statement guides her content.
The statement: " We take care of our customers. We take care of
each other. And we say what we're going to do. And we have fun. "
Grande's customers can attest to that.
- Seth Arenstein
power outages, Grande services were hit when a fi ber optic cable
fell into the swollen Colorado River. " We used a drone to fl y fi shing
line across the river and dragged our fi ber back over, set up new
poles and service was restored. "
When Bill arrived, social media dispensed adding the fun commercials
Grande is known for to YouTube. Also delayed were posts about events,
ticket giveaways and reminders about the latest HBO series. Instead
Grande's social media reached out to its 160K+ residential subs for
another reason. Every few hours Grande issued progress reports, " talkFAST
FACTS
Fast Facts
uFounded in 1999, Grande offers triple-play services to San
Antonio, Austin, Dallas, San Marcos, Waco, Corpus Christi,
Midland and Odessa, Texas. It has 650 employees.
uFacebook, Twitter and LinkedIn are Grande's most active sites.
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Cablefax: The Magazine
July 2015
cablefaxmag.com
25
http://www.GVTC.COM/GIGAREGION
http://www.cablefaxmag.com
Cablefax The Magazine - July 2015
Table of Contents for the Digital Edition of Cablefax The Magazine - July 2015
Contents
Cablefax The Magazine - July 2015 - Cover1
Cablefax The Magazine - July 2015 - Cover2
Cablefax The Magazine - July 2015 - Contents
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Cablefax The Magazine - July 2015 - Cover3
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