Cablefax The Magazine - July 2018 - 16

201 8 TOP OPS AWARDS
MSO REGIONAL EXECUTIVE OF THE YEAR
Mary McLaughlin
Comcast Cable -
Beltway Region
It's never easy being a manager,
learning the inner workings of every
member of your team and finding a
way to bring each of them to their full
potential. Mary McLaughlin has been
doing that for a team totaling more
than 5,500.
Acting as svp of Comcast's
Beltway Region, McLaughlin
brings all of these personalities
together and drives them toward a unified purpose: transforming
the customer experience and delivering Comcast's products to more
than two million customers in Maryland, Virginia and DC along with
portions of Delaware, North Carolina and West Virginia.
" It is critical that we have clarity around our objectives and that we
consistently communicate with each other about what's important
and what we need to focus on in order to accomplish our mission, "
McLaughlin says. " We are fortunate to have a great team in the
Beltway Region with many strong leaders who work together to help
inspire and engage the larger organization. "
She aims to empower these leaders to take ownership and exemplify
the standard of " Passion, Ownership, Excellence. " It allows her
to continue challenging her employees to invest in themselves, a
move that lets them contribute to company success while feeling
pride about their workplace.
" For me, it's always about continuing to build on the progress we've
made and taking it to the next level every time, " McLaughlin says.
" It's about leading with the customer experience- listening, learning
and acting upon customer feedback, as well as continuing to
develop and mold our next generation of exceptional leaders. "
Whatever McLaughlin's doing, it's working. With her at its head,
the Beltway Region has grown to achieve remarkable business and
customer service results. It ranked as a Washington Post 2018 Top
Workplace in DC, while also scoring a Maryland Daily Record " 2017
Innovator of the Year " honor for Xfinity Mobile. She also helped open
10 new Beltway Region Xfinity stores, including the flagship Studio
Xfinity DC store. It's an incredibly influential market given the number
of politicos who reside in it.
McLaughlin is quick to redirect any praise to her employees, saying
that they're the ones doing the hard work. It's up to her to make
sure they have what it takes to get the job done.
" It's all about putting people first and meeting my employees where
they are, both personally and professionally, to ensure they have the
tools, training and support to succeed, " she says, noting that this
16
cablefaxmag.com
allows the employees to best
serve the customer while
feeling fulfilled themselves.
" Having this mindset in
place helps us continue to
drive a workplace where
diversity and inclusion are
front and center-from talent
management to the way we
support and leverage our six
Employee Resource Groups. "
It's all about support, allowing
the employees within her
region to know that they're
coming to a workplace where
they will be celebrated for
who they are and what they
bring to the table.
She's not all work and no play. Just as she supports her employees,
she finds the time to take a step back from the job at hand. She's
actively involved in many organizations, serving on the Global Board
of Directors for WICT. " Mary is an influential and highly engaged
leader who serves as a role model for those around her, " says WICT
president/CEO Maria Brennan. " A WICT 'Woman to Watch' and
Global Board leader, Mary's commitment to achieving gender equity
in the industry and passion for developing a diverse pipeline of talent
is evident in all that she does. "
" When not in the office, I love traveling and staying active, including
yoga, running and gardening, " McLaughlin says. " I also enjoy spending
quality time with my husband and two children, and being a
'home away from home' to three Midshipmen from the United States
Naval Academy. " n
- Sara Winegardner
FAST FACTS
uMcLaughlin was an Assistant Attorney General for
Massachusetts before joining Continental Cable in 1994.
uUnder McLaughlin's leadership, more than 6,500 volunteers
participated in 85 Comcast Cares Day 2017 projects across
the Beltway Region, providing more than $950K worth of
volunteer hours in one day.
uShe spent three years at Adelphia as an area vp for New
Hampshire, New Hampshire, Eastern NY before joining
Comcast in 2006.
July 2018
Cablefax: The Magazine
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Cablefax The Magazine - July 2018

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