Cablefax The Magazine - May 2016 - 8

THE TOP10
1. IN GOOD TIME
Rob Marcus
Title: Chairman & CEO, Time Warner Cable
Years in Cable: 11
Education: BA, Brown University; JD, Columbia Law School
Dinni Jain
Title: COO, Time Warner Cable
Years in Cable: 23
Education: Princeton
It's all about the last mile. At
press time Charter was within
a whisper of finalizing its
$56 billion purchase of Time
Warner Cable, a quest that's
kept Marcus and Jain staples
in the business headlines for
more than a year and no doubt
will redefine the way consumers
access television and the
Internet in a new competitive
landscape. Marcus, who's sat
atop the TWC empire for less
than two years, has steered
the company ably through a
negotiations process that has
defined his tenure thus far.
2. MANIFEST DESTINY
Tom Rutledge
Title: President & CEO, Charter Communications
Years in Cable: 39
Education: BA, Economics, California University in California, PA
With Charter's landmark acquisition of Time Warner Cable and Bright House Networks
inching ever closer to reality, Rutledge is poised to sit atop a media giant that will affect an
estimated one in six U.S. cable households. The $70 billion takeover of TWC and $10.4
billion purchase of Bright House, which Rutledge first proposed a year ago, took longer than
he expected. But the executive has exercised patience, and his company has been willing to
bend on terms to seal the deal, which at press time had the thumbs up from the Justice Department
and FCC chair Tom Wheeler. If the deal goes through with the current conditions,
Charter will have a seven year ban on charging broadband customers based on usage and
on charging interconnection fees. Exactly what the new company will look like remains to be
seen, but Rutledge has proven himself an skilled leader, guiding Charter on a 180-degree
path out of bankruptcy during the past several years. Look for his tireless focus on customer
service to play a big role in the new entity; he's said the merged Charter could hire up to
20,000 in service-related positions. " Everyone at Charter knows customer service capability
is the key differentiator for us. We've been investing in people, training and improving our
quality and craftsmanship throughout the organization, " Rutledge told us last summer when
Cablefax: The Magazine awarded Charter our MSO of the Year honor. ■
Equally focused on the merger, while overseeing TWC operations, is Jain.
The two have led the MSO through a performance turnaround that drew
praise from Wall Street as TWC Maxx hits more markets.
Rob Marcus
Favorite charity you work with: I serve on the Board of New Alternatives
for Children, a non-profit that supports children with special medical needs
at home.
My cable industry mentor and why: Glenn Britt. He was a thoughtful and
visionary leader and a great friend.
I watch the majority of programming on this device:
Samsung 65-inch TV
Favorite vacation spot:
Ixtapa
Dinni Jain
Hoverboard, driverless car
or drone: Ride a bike, save
the world.
Favorite vacation spot:
Vermont with my family
My Starbucks order: Coffee
will never touch these lips.
What should cable do to
improve its image? Be
humble and all about the
customer. ■
8
cablefaxmag.com
May 2016
Cablefax: The Magazine
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Cablefax The Magazine - May 2016

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