Cablefax The Magazine - November 2017 - 26

ADVERTISING
Consumer Survey Says:
In-Person Service is Essential
to Create the Connected Home
The connected-everything world has promised to
give consumers every form of communication and
entertainment at their fingertips, underwritten by
lightning-fast networks, devices, apps and sensors all
communicating with each other at machine-speed.
The market projections for the
connected experience keep growing:
IHS Markit projects that some 30.7
billion devices will be part of our
collective lives by 2020 and Stratecast
predicts that the U.S. home automation market for
sensors and networking components alone will
exceed $9 billion by 2021.
Particularly with 5G network rollouts underway,
most industry pundits predict that the connected
world of sensors and other smart devices that
comprise the Internet of Things (IoT) will play a
much larger role in our lives in the not too distant
future. In fact, tens of billions of devices in industry
sectors as diverse as healthcare, consumer goods,
entertainment and transportation will soon
become connected devices.
30.7 BILLION DEVICES
will be part of our collective lives by 2020
But not every sensor or every device can connect
itself, although speculation is rampant about
exactly how the connected future will become
connected. In the cable industry, some have
speculated that in the not-too-distant future, there
won't be any more set-top boxes for technicians to
work on, and that connected devices will
" self-install, " eliminating the need for human
intervention to connect the elements of the
connected world altogether.
But what consumers reported in a
recent market poll shows that over the
next 3 years, consumers will want
human help more than ever before to
build connections between the
machines in their homes.
In a survey of 2,000 consumers across 5
countries, respondents who use cable, satellite
television or paid television service on a regular
basis made predictions about how homes will
become connected.
Over the next 3 years, nearly half of all
respondents expect to install home security and
monitoring systems and home automation
devices, and they expect to seek help with these
device installations from both in-person and
online resources.
Of course, many consumers expect to access
online help to address both installation and
troubleshooting tasks, with 40% believing that
consumers will turn to online help for even simple
installations. However, if their cable or satellite
service technician could connect the smart
home, 89% said they expect that consumers will
be very likely to use the service and 87% held
this belief for repair and troubleshooting issues.

Cablefax The Magazine - November 2017

Table of Contents for the Digital Edition of Cablefax The Magazine - November 2017

Contents
Cablefax The Magazine - November 2017 - Cover1
Cablefax The Magazine - November 2017 - Cover2
Cablefax The Magazine - November 2017 - Contents
Cablefax The Magazine - November 2017 - 4
Cablefax The Magazine - November 2017 - 5
Cablefax The Magazine - November 2017 - 6
Cablefax The Magazine - November 2017 - 7
Cablefax The Magazine - November 2017 - 8
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Cablefax The Magazine - November 2017 - Cover3
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