Cablefax The Magazine - September 2010 - 33

Minorities in Cable: Regional Executives
By Steve Donohue
Favorite Travel Destination:
" The back country of Idaho. "
Favorite Food: " French fries.
I'm addicted to them. "
Henry Ford
SVP/GM, Fox Sports
Ohio
The sole African-American to
head an RSN for Fox, Ford led
Fox Sports Ohio to its top NBA
season ratings in '08-09 and
'09-10.
Biggest Accomplishment
in '10: " Finding time to be a
mentor, impart my experiences
and perspectives to
help someone navigate and
subsequently advance their
career. "
Best Business Book Read:
" Good to Great by Jim Collins,
which focuses on leadership. "
Favorite Travel Destination:
" San Francisco. My adopted
second home after my hometown
of NY. So many special
friends, and the Bay Area is
such a beautiful place to live
and visit. "
Cool: NCTA vet Pam Ford is
Henry's proud sister.
Ricky Frazier
VP of Customer Care,
Indianapolis Region
Comcast
Frazier has risen from Call Center
Supervisor to VP of Customer
Care in his seven years at Comcast.
" His motivating leadership
style and his dedication to
delivering a superior customer
experience were immediately
recognized, catapulting him
to a position that helps shape
customer service delivery for
the entire company, " a Comcast
exec says.
Steve Gillenwater
President, HR, Southern
Division, Comcast
An 18-year cable human resources
veteran, Gillenwater
is responsible for more than
20K employees serving nearly
6mln subs in 12 states.
Biggest Challenge: " To reset
the performance standards of
an established group. This is
about rejuvenation and refocus
of a collection of talented
individuals and transforming
them into an engaged,
thoughtful and strong leadership
team responsible for the
company's most important
asset-our human capital. "
Favorite Travel Destination:
" Kona, Hawaii. Arriving on
the island for the fi rst time
caused me to refl ect on just
how far I had traveled both
literally and professionally
from my upbringing in
Detroit. "
Board of Visitors for Florida
A&M's school of journalism, is
an adjunct lecturer at Drexel
and is a double threat on
drums and saxophone.
experience, " he says. " The
changes implemented have
improved customer satisfaction
and our cost structure,
which ultimately returns
shareholder value. "
Chuck Harris
VP, Engineering
Time Warner Cable
Harris led the expansion to
more than 100 HD channels
on Time Warner Cable
systems nationwide and
oversees strategy and tactical
oversight for all engineering
functions. He's tutored youth
through the company's Time
to Read program, and helped
grow a golf tournament for
cancer survivors and their
families from 16 to more than
240 golfers.
Henry " Hank " Fore
Regional VP, Oregon
and SW Washington
Comcast
With a team of nearly 2,000
employees in Washington
and SW Washington, Fore
oversees one of Comcast's
premiere markets. It's consistently
called on to test and
pilot products and services.
He's a recent graduate of
NAMIC's Executive Leadership
Development Program, where
he was chosen as class
speaker.
Best Business Book Read:
Good to Great.
Johnnie Giles
Regional VP, Government
Affairs, California
Region Comcast
Giles manages Comcast's
governmental affairs in CA. His
advice for those trying to get
into cable: " Cable is a great
place to build a career but like
any professional endeavor, you
need to bring with you a passion
for collaboration, a focus
on personal accountability, a
perspective that embraces
inclusion and a commitment to
doing the best job possible. "
Favorite Destination:
" Hawaii. My family has deep
roots there and it always feels
like home when I land. "
Favorite Foods: " Musubi, Wing
Dings, Plate lunch, Lau Lau,
Kahlua Pork and yes, even Poi. "
CableFAX: The Magazine
Favorite Travel Destination:
" Currently it is to my Michigan
home to be with my family. I've
been on the road for a number
of years, and it's wonderful to
be with old family and friends,
to relive good times and
develop new ones. "
Favorite Food: " Nothing is as
good as a piece of chocolate
caramel peanut butter pie to
fi nish off a nice meal. "
Princell Hair
SVP of News Operations
Comcast Sports Group
That blur you see in airports
might be Princell Hair, the
veteran journalist who's
responsible for content
and talent decisions for 14
regional networks reaching
more than 50mln HHs in eight
of the top markets. Before
joining Comcast in 2008,
he ran CNN's daily news
operations and coordinated
the local news coverage for
39 Viacom TV stations. While
his day job would be taxing
enough, he also serves on the
September 2010
The Key to Growing Subs:
" Offering attractive products
in a bundle, providing
great customer service and
intelligently adjusting to our
competitive landscape. "
Favorite Food: " Sushi. It
tastes great, is healthier for
you and I never leave feeling
I've over-indulged. "
Toni Holland
VP, HR, Wisconsin
Time Warner Cable
A 17-year veteran of Kraft,
Holland saw the light and
joined the cable industry
in 2008. " Toni is the glue
that holds TWC-Wisconsin
together, " says regional VP
Tom Adams. " She successfully
led the local roll-out
of our values, the delicate
people side of regionalization
and fi ne-tuned our leadership
development process to reach
younger and more diverse
talent, " Adams adds. " She is a
gifted coach and savvy broker
of diffi cult conversations. "
Darrel Hegar
Regional VP, Operations,
Time Warner Cable
Carolinas
Hegar manages operations
across four states with nearly
4,000 employees, and has
helped standardize customer
care operations. " Standardization
helps us deliver a consistent,
high-quality customer
Marge Jackson
VP of Marketing
West Division, Comcast
East Side, West Side. It makes
no difference to Jackson, who
led marketing strategy for
Comcast's Eastern Division,
arguably the most competitive
cablefaxmag.com
31
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Cablefax The Magazine - September 2010

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