Cablefax The Magazine - September 2010 - 34

Most Infl uential Minorities in Cable 2010: Regional Executives
location in cable. She relocated
recently to California,
bringing her family with her.
Best Business Book Read:
" Winning During Turbulence
by Darrell Rigby. "
Best Social Media Tool:
" LinkedIn. "
Best Hotel: " Marriott. The
employees take a tremendous
amount of pride and ownership
in their roles, which
ultimately translates into
superior customer service. I
have insight into this brand as
my son-in law is one of their
top leaders. "
Best Business Book Read:
" Carl Shapiro and Hal Varian's
Information Rules is a
must-have book for those in
the information industries.
While technology changes
constantly, the underlying
business economics have not
changed at all. "
Favorite Food: " Indian food,
for the unending choices and
stimulating tastes. "
customer expectations. "
Favorite Destination: Africa.
" A variety of cultures and environments
along with plenty
of wildlife. "
Most Valuable Social Media
Tool for Business: Twitter. " Immediate
communication. "
Favorite Food: Italian. " Lots
of great fl avors and pairings
with wine. "
the entertainment they love
anytime, anywhere, " he says.
" So I direct them to Fancast
Xfi nity TV, where they can access
content from their cable
subscription packages online
or on mobile devices at no
additional cost. "
Favorite Destination: " Italy,
because of its amazing food,
diversity of the regional cultures
and picturesque architecture
and landscape. "
Favorite Food: " My mom's
green chile enchiladas. "
McIntosh oversees service for
1mln subs in Colorado and
New Mexico.
Rich Jennings
VP of Fulfi llment, Freedom
Region, Comcast
Jennings' territory includes the
Philadelphia area, giving him
the unique challenge of serving
Comcast's corporate team.
He leads 3,500 employees in
one of the most competitive
regions in the country. Jennings
mentors young professionals
through WICT and the
L. Patrick Mellon program.
Charlene Keys
Area VP, S. Carolina
Time Warner Cable
Keys helped the South Carolina
operation move from last to
second at Time Warner Cable for
Live Agent Service Level. She
coaches women and minorities
aspiring to advance and cosponsored
an employee network
designed to assist women exploring
technical and engineering
aspects of the business.
Rodrigo Lopez
Market VP, Mountain
Region, Comcast
Lopez leads 1,250 employees
in Utah and Arizona. In the last
year, his team delivered its best
results in a variety of operational,
customer and fi nancial
metrics and was nominated for
Comcast System of the Year.
Favorite Travel Destination:
Dana Point, CA. " Sun, fun,
relaxation, great food and
great friends. "
Ajit J. Joy
SVP, Strategy and Product
Development, Comcast
Joy's team is launching
Comcast's mobile application
for the iPhone platform. " The
latest generation of mobile
platforms offer a great way
to extend the value of homebased
services to our customers, "
Joy says. He also directs
development and product
roadmaps for Comcast Digital
Voice, SmartZone and other
key products.
32
Filemon Lopez
Regional SVP, South
Florida Region, Comcast
When you're among cable
folk, you need only say the
word " Filemon " and everyone
knows who you mean. The
always upbeat Lopez and his
team serve nearly 1mln subs.
He's also a board member
of the Institute for Executive
Leadership on Diversity at
Rutgers University and the
recipient of many awards,
including Comcast's President
Award and the Hispanic Alliance
for Career Enhancement
Salute to Excellence Award.
Challenge Ahead: " Managing
multiple priorities and
cablefaxmag.com
Best Business Book Read:
The First 90 Days by Michael
Watkins. " It's a reminder that
we always have to look at what
we do with a different perspective,
frequently reassessing
to ensure we don't become
complacent or obsolete in a
very dynamic industry. "
Gary McCollum
VP, GM
Cox Communications, VA
Before becoming one of Cox's
key regional offi cials, McCollum
served eight years as an
intelligence offi cer in the Army.
The soft-spoken McCollum
also served with the Army
Rangers and currently is a
Major in the Reserves.
Biggest Challenge: " Getting
the right people in the right
jobs doing the right things,
all in a constantly changing
environment. "
Best Business Book Read:
What Got You Here, Won't
Get You There by Marshall
Goldsmith & Mark Reiter. " It's
a great reminder how we must
constantly grow and change if
we are to be successful. "
Comfort Food: " Anything
Italian! "
Ralph Martinez
VP, San Francisco Bay
Area, Comcast
Martinez oversees one of
cable's most prominent
territories, keeping Silicon
Valley subs from cutting the
cord on cable. How does
he retain those tech-savvy
subs? " Comcast's vision is to
provide our customers with
Best Business Book Read:
Fire Them Up by Carmine
Gallo. " This book reveals
simple yet profound secrets
for using one's values and
vision to motivate, inspire
and infl uence people to
achieve success. I love the
stories from real-life heads of
business on how they fi re-up
their employees and achieve
success by being inspiring
leaders. I truly believe that
the most effective leaders
are those who create a clear
vision for their organization
and use that vision to inspire
others to be successful. "
Favorite Travel Spot: " I love
the Caribbean. My parents
are from Trinidad and when I
travel to the islands I feel like
I get the opportunity to reconnect
with the traditions and
culture of my ancestors. "
Best Business Hotel: " I like
the Hyatt Place. It's always
a safe bet. Rooms are clean,
modern and large (they have
a separate sitting area).
Check-in and check-out is
convenient, and customer
service is always good. "
Zinah Mineyahl
VP, Customer Care
Comcast
Charlon McIntosh
VP, Customer Care, Mile
High Region, Comcast
One of the industry's leading
customer care gurus,
September 2010
An immigrant from Ethiopia,
Mineyahl started in cable
as a service technician. He
now runs customer care in
Comcast's Houston region,
leading a team of 900
employees. Mineyahl implemented
an improvement plan
that has the Houston call
center performing at a level
that has allowed it to curtail
the use of outside CSR firms.
" This has resulted in significant
savings to the company,
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Cablefax The Magazine - September 2010

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Cablefax The Magazine - September 2010 - Contents
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