Cablefax The Magazine - September 2010 - 35

improved service to our
customers and increased
sales, " says Comcast VP of
Government and Public Relations
Ray Purser.
the stages of decline then
they can react quickly and
respond. "
Favorite Destination: Hawaii.
Favorite Food: " Sushi. Not
only is it healthy, but there is
a wide variety from which to
choose. "
the atmosphere and most
important, the customer service.
I left my kids' diaper bag in
the hotel on one visit. Rather
than allow me to go back to
the hotel, Disney gave me a kit
with diapers, baby powder and
everything else we might need.
And it was free! "
Janet Parker
VP, HR
Time Warner Cable
Parker implemented multiple
diversity and inclusion
councils across Time Warner
Cable with the goal of raising
awareness and supporting the
company's focus on inclusion.
" My team provides business
strategies that will infl uence
employee engagement and
satisfaction, " she says.
Best Business Book: First,
Break All The Rules by Marcus
Buckingham & Curt Coffman.
" It didn't approach business
principles from a provincial
perspective, but challenged
the reader to think broadly. "
Favorite Destination: " Paris,
because of the mixture of
cultures, the diversity of
architecture, history and
variety of experiences the
city offers. "
It has also reduced customer
disconnects/downgrades and
lowered inbound call volume
by 70%.
Favorite Destination: Pune,
India. " That is where most of
my extended family lives. Otherwise,
it's Disney World, where
everyone can be a kid. "
Favorite Cuisine: Japanese
food. " A typical Japanese steakhouse
is a combination of great
food, ambience and festive
atmosphere. "
Steve Paulus
Regional VP/GM
Local News Division
Time Warner Cable
Paulus launched a 24-hour
news channel in New York's
Hudson Valley in April, and has
been working to integrate news
channels in Austin and North
Carolina into the Local News
Division. " This has resulted in
increased sharing of content. An
example would be our From the
Floor segment at The New York
Stock Exchange, " he says. " We
are now providing hourly live
updates from the Exchange to
all of our news channels. "
Can Cable Become The
Dominant Local News Provider?
" In the markets we have
established news channels, we
are already well on our way. "
White's division drives about
$9bln in annual revenue as
it serves 6mln customers.
Most Recent
Accomplishment: " Being
entrusted to lead one of the
most important businesses
in Comcast's portfolio...
It's an amazing opportunity
to lead the West Division's
20,000 employees. "
Best Business Book:
Jacqui Vines
SVP/GM
Greater Louisiana, Cox
Vines faces competition from
three pay TV providers in
Louisiana, including a very
entrenched ILEC. " Keeping our
troops focused on taking their
customers and retaining ours
is challenging. But as a former
athlete, I know that when you
are on your A Game, no one can
stop you, " she says.
Most Valuable Social Media
Tool: " Our system is committed
to utilizing Facebook to
communicate with customers,
supplementing traditional media
efforts. Personally, I believe in
the power of picking up the
phone and having a sincere
conversation. It may be old
school, but the phone is still a
great business tool. "
Winning by Jack Welch,
" because it offers practical
advice and practices from a
real world leader who took
GE to great heights. "
Favorite Destination: Maui,
Hawaii. " Consistently good
weather, down time and a
great opportunity to reconnect
with my lovely wife. "
Emory Walton III
VP, Distribution,
Field Sales, West, AETN
Walton negotiates carriage
deals at the local and regional
levels for AETN's portfolio of 10
networks.
Michael Parker
VP of Operations, Greater
Chicago Region Comcast
Comcast promoted Parker
from VP at its Connecticut
and New York division to run
operations in Chicago, which
counts 7K employees and
more than 2mln subs. Soon after
his promotion, engineering
was added to his portfolio.
Best Business Book Read:
How The Mighty Fall by Jim
Collins. " This book teaches
leaders if they can understand
Steve Thomas
Area VP, City of Chicago
Greater Region, Comcast
Thomas oversees the largest
city where Comcast is the
incumbent operator. " I am
especially proud that we have
improved the productivity of our
technicians by 17% year over
year, " he says.
Favorite Destination: " My family
and I have been to Disney
World eight times in the past
10 years. We love the energy,
CableFAX: The Magazine
Vineet Wadhwa
VP, Finance
Mid-Ohio Division
Time Warner Cable
Wadhwa led efforts to devise
a strategy to better manage
customer bills when a
promotional campaign expired.
The strategy, which included a
multi-layered customer notifi -
cation and education process,
has driven cash fl ow in 2010.
September 2010
Recent Accomplishments:
" Receiving an MBA and graduating
with top honors while
still working full time. I also
have been a strong advocate
for leveraging AETN's foreignlanguage
portfolio, initiating a
new strategy to distribute the
content domestically. "
Favorite Travel
Destinations: " Puerto Rico
and the Caribbean Islands.
My family is there. I enjoy the
weather, the ocean, and the
ability to get away and relax
(no Blackberry reception). "
Best Business Book Read:
The Wisdom of Teams: Creating
the High-Performance Organization
by Jon R. Katzenbach
and Douglas K. Smith.
Vin Zachariah
VP, Ops, NE Ohio
and Western PA
Time Warner Cable
Zachariah's territory was
Time Warner Cable's topranked
system in customer
satisfaction in a recent
survey.
Biggest Challenge: " Creating
a culture that makes all
900K-plus of our customers
and 2K-plus employees
feel like every interaction is
personal, that we care and
that it's not just a part of a
big process. "
Steve White
President, West Division
Comcast
Best Hotel for Business:
" Anything with a good
workout room. "
Favorite Food: " Buffalo
wings. I went to school in
upstate NY, and I've spent
the last 20 years eating
them and cooking them. Our
own Iron Chef in Cleveland,
Michael Symon, has my
favorite recipe right now,
which includes Sriracha
sauce. Not for the fainthearted. "
cablefaxmag.com
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