Cablefax The Magazine - September 2012 - 34

The regionals
Makesha
Benson
Regional VP,
Business Initiatives
Comcast
Benson is responsible
for strategic business
direction for
Comcast's regional
residential operations,
and she's consistently
recognized by senior
executives for leading
a tactical and ever
engaged staff. Highly
knowledgeable in organizational
strategy,
Benson has comprehensive
experience
in all aspects of new
business development,
new media,
target marketing,
promotional strategy
and major account
management. " Jobs
that are closest to the
customer, I'd argue,
are the most crucial
in this industry, " she
says.
state for Comcast and
Verizon FiOS. The system
touts some of the
highest per-customer
revenues in the industry.
His luency in Spanish
and gift for inspiring
teamwork creates a
diverse workforce. He's
a frequent speaker at
Widener University and
Congreso, a non-proit
Latino organization that
focuses on education
to tomorrow's leaders.
executives include
persons of color. "
Rachelle Chong
VP, Government
Affairs, California
Region, Comcast
A former commissioner
at both the FCC and
also the California
Public Utilities Commission,
Chong was
the irst Asian-American
PUC Commissioner
in California.
She's been a strong
advocate of competition
in all communications
markets. She
believes America's
great melting pot tradition
rings more true
today than ever. As a
Paul Biava
Regional VP,
Technical Operations
Comcast Cable
Biava oversees systems
in Central New Jersey,
a key battleground
34
result, she says, cable
" must serve its new
audience with more
diverse programming,
should ensure diversity
in its supplier procurement
practices of the
company, and should
ensure its senior
cablefaxmag.com
Wayne Davis
VP, Human Resources
Comcast West
Division
A 23-year human
resources veteran,
Davis is responsible
for more than 24K
Comcast employees
in 12 states.
He negotiates labor
agreements and deals
with vendors and suppliers-all
of which
keep him plenty busy
of late as Comcast
ratchets up its Xinity
service. He has held
numerous executive
positions at various
companies and organizations,
including
YRC Worldwide,
American Greetings,
Cuyahoga Community
College and Baxter
Healthcare.
Care at Comcast,
and works to ensure
his team is properly
aligned with the goals
and expectations of
the company. One of
his main roles is to
create clarity, so team
members know their
business objectives
and then can meet
them. He also wants to
explore social media
platforms. " In our current
business environment,
employees look
for various ways to
communicate, interact
and receive the information
they need to
be successful, " Frazier
says. " I want to ensure
that each member of
my team has access
to the information they
need, how they need
it-and that they understand
the message
the same. "
seven years at XO
Holdings, and served
most recently as
president of SMB and
hosting for its Concentric
unit. Earlier
in his career, Collins
was VP, marketing
and product management
of Intermedia
Business Internet. He
also has experience in
sales, marketing and
management with Bell
Atlantic and AT&T.
Ricky Frazier Jr.
VP, Customer Care
Comcast Cable
Beltway Region
Frazier has risen from
Call Center Supervisor
to VP of Customer
Craig Collins
President, Business
Service, Time Warner
Cable West Region
Collins oversees
sales, marketing and
support for commercial
services, which
includes data, phone,
video, wireless and
Ethernet services
to businesses of all
sizes. Prior to joining
Time Warner Cable,
Collins spent nearly
September 2012
Adam Goyer
Area VP, Technical
Operations
Comcast Cable
It's no wonder Goyer's
so comfortable wearing
the tech shirt. He began
his long cable career in
1985 as an installer with
TCI and most recently
served as the director
of technical operations
for Comcast California's
West Bay Area. In that
role, he transformed the
technical operations
and service delivery into
one of the best operating
units in the company
for performance,
productivity and
employee satisfaction.
Prior to that, other roles
have included regional
director of engineering,
regional director of construction
and regional
director of technical
operations. Goyer is a
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