orm_february-2024 - 31

OR Business
" We don't allow upselling by our
reps, " says Viadero. " If a surgeon wants
a new product, they must complete the
required paperwork and submit it to the
OR materials manager. It is then reviewed
at the OR materials management
meeting for approval. "
Another issue that can cause delays
or cancellations is coordinating schedule
changes with the vendors. Williams
says this is one of the biggest hurdles
for clinical administrators.
" If the physician has to reschedule
a procedure, the clinical administrator
or director has to notify up to 10 people
about the change, " says Williams. " This
includes coordination of loaner trays
before the procedure and ensuring that
you arrange ample time for sterilization.
It becomes extremely time-consuming
for the scheduling department and clinical
leadership. "
Harmonized surgical experience
Having to cancel a case a few days
before is bad enough. But canceling a
case on the day of surgery is nothing
short of disastrous.
" When we have to cancel cases, that
block time is vacant, " says Ast. " Emerging
from COVID-19, volumes are down.
Hospitals cannot afford to have empty
rooms and pay for people to sit around.
This leads to apprehension for the staff
because they're worried about losing
hours. "
And it is not just the staff who get
worried. " There is a lot that goes into
planning a procedure.
It's like an orchestra
coming together, working in unison
to make sure you can perform when
it's time, " says Christopher Chacon,
CEO of University Medical Center Surgical
Hospital. " The last thinking you want
to hear is that a case was canceled due
to system failure. "
Although surgical services are the
financial engine of every facility, some
processes and programs must be updated,
while others need to be more
easily integrated with other platforms.
www.ormanager.com
-Carisa Brewster
is staff writer
and media relations
representative
for Whitman
Partners, a talent agency for surgical
services directors. Jonathan Reimer is an
experienced healthcare leader with 16+
years of healthcare operational leadership
experience in the surgical, sterile
processing, and supply chain sectors.
Chacon says that many EMR platforms
are robust but cannot optimize OR time,
block utilization, and staffing.
" One of the main reasons case cancellations
occur is because we don't
have the correct information or no preauthorization, "
says Chacon. " Seeing
all of that ahead of time would save millions
of dollars. Every minute surgery is
delayed costs about $200. People don't
consider the underutilized time that is
detrimental to your overall bottom line. "
" Sometimes you can fill the gap in
the schedule and move patients up, "
says Smith. " But most of the time,
you can't do that on such short notice.
You've opened packs, supplies, and
equipment. That's all lost money. "
Staff and leaders are responsible for
creating a smooth, stress-free surgical
experience for the patient. There is a
tremendous level of complexity in the
surgical care coordination process. However,
due to outdated communications
technology, this process is made even
more vulnerable to error.
Some consequences of errors are
outdated consent forms, wasted hours
tracking missing information, and insurance
denials. Case cancellations and
lost revenue result when these issues
are not resolved promptly.
Given the current era of great technological
innovation, there are innovative
options out there to explore that can
bring these aspects of surgical care
coordination into the 21st century and
stabilize the surgical care process. ORM
Experience
education
from home
and earn CEs
Receive key takeaways,
tools, strategies and tactics
to optimize processes and
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OR Manager | February 2024 31
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