Journal of College & University Student Housing Vol. 47 No. 2 - 40

cation technology), can meet and surpass the
expectations of students with ASD.
	
The theoretical framework for the present study focused our inquiry on understanding the expectations of students with
ASD in order to be able to recommend strategies to bolster their satisfaction with university student housing. Oliver's expectation
confirmation theory (1977, 1980) suggests
that if the performance of a product (in this
case, on-campus living) meets the expectations of customers (residents with autism),
then their overall satisfaction will be high.
One important conclusion derived from this
study is that participants' expectations were
similar to those of their peers not on the
spectrum; as Chuck reminded higher education professionals, " Autism's pretty broad,
I feel like sometimes there are accommodations that are made or assumptions that are
made that don't necessarily apply to everyone equally in a certain scenario. "
	
This expectation of students with ASD
to be treated as an individual and not as a
group is not new (Accardo et al., 2019), and
many researchers, such as Welkowitz and
Baker (2005), have supported an individual
approach, or rejection of scripted approaches,
for educators. Most institutions on the list of
25 Best Colleges for Students with Autism
in 2020 (BestValueSchools.org, 2021) emphasize one-on-one mentoring, academic coaching, support via learning communities, and
specialized classes. However, would not all
students benefit from one-on-one support?
This desire to be known on an individual level may have been emphasized in our study by
the nature of the specific research site, which
has both a large housing operation in terms
of beds and a large student body and studentto-staff ratio (averaging 64:1) in housing. This
context may have elevated this expectation or
desire in the minds of participants.

	
When considering expectations for campus housing that could increase satisfaction,
a targeted few arose for institutional action.
Other scholars have insisted that higher education institutions provide comprehensive
support for individuals on the spectrum in
the academic, social, and emotional domains
in order to effectively integrate them into the
campus environment (Gelbar et al., 2015).
However, there are still many challenging environments in campus housing. Participants
cited roommates, noise, and the space environment in campus housing as challenges.
Noise and other sensory issues have been
acknowledged as being particularly problematic for students with ASD. Given these challenges, higher education professionals have
established transition support unique to
students with ASD (Kuder & Accardo, 2018),
and within campus housing, residence life
professionals have created living-learning
communities intended for students and
allies of students with ASD (Hendrickson
et al., 2013; Rians, 2018; Whitney et al., 2012)
and special sensory-minded housing designs (Statton-Brooks & Eichler, 2020). We
acknowledge that while some interventions
have been initiated within the field in terms
of programming and facility design, higher
education professionals must do even more,
and with more urgency, to address these pervasive challenges.
	
A final point for discussion relates to increasing knowledge, training opportunities,
and overall understanding of people with
ASD. Educators and students commonly
confuse autism with other disorders, such as
learning disabilities (Gillespie-Lynch et al.,
2015), and many higher education professionals lack a basic understanding of the
ASD community, which can contribute to
students' unfulfilled expectations and decreases in overall satisfaction. The need for
Volume 47, No. 2 * 2021

37


http://www.BestValueSchools.org

Journal of College & University Student Housing Vol. 47 No. 2

Table of Contents for the Digital Edition of Journal of College & University Student Housing Vol. 47 No. 2

Journal of College & University Student Housing Vol. 47 No. 2 - 1
Journal of College & University Student Housing Vol. 47 No. 2 - 2
Journal of College & University Student Housing Vol. 47 No. 2 - 3
Journal of College & University Student Housing Vol. 47 No. 2 - 4
Journal of College & University Student Housing Vol. 47 No. 2 - 5
Journal of College & University Student Housing Vol. 47 No. 2 - 6
Journal of College & University Student Housing Vol. 47 No. 2 - 7
Journal of College & University Student Housing Vol. 47 No. 2 - 8
Journal of College & University Student Housing Vol. 47 No. 2 - 9
Journal of College & University Student Housing Vol. 47 No. 2 - 10
Journal of College & University Student Housing Vol. 47 No. 2 - 11
Journal of College & University Student Housing Vol. 47 No. 2 - 12
Journal of College & University Student Housing Vol. 47 No. 2 - 13
Journal of College & University Student Housing Vol. 47 No. 2 - 14
Journal of College & University Student Housing Vol. 47 No. 2 - 15
Journal of College & University Student Housing Vol. 47 No. 2 - 16
Journal of College & University Student Housing Vol. 47 No. 2 - 17
Journal of College & University Student Housing Vol. 47 No. 2 - 18
Journal of College & University Student Housing Vol. 47 No. 2 - 19
Journal of College & University Student Housing Vol. 47 No. 2 - 20
Journal of College & University Student Housing Vol. 47 No. 2 - 21
Journal of College & University Student Housing Vol. 47 No. 2 - 22
Journal of College & University Student Housing Vol. 47 No. 2 - 23
Journal of College & University Student Housing Vol. 47 No. 2 - 24
Journal of College & University Student Housing Vol. 47 No. 2 - 25
Journal of College & University Student Housing Vol. 47 No. 2 - 26
Journal of College & University Student Housing Vol. 47 No. 2 - 27
Journal of College & University Student Housing Vol. 47 No. 2 - 28
Journal of College & University Student Housing Vol. 47 No. 2 - 29
Journal of College & University Student Housing Vol. 47 No. 2 - 30
Journal of College & University Student Housing Vol. 47 No. 2 - 31
Journal of College & University Student Housing Vol. 47 No. 2 - 32
Journal of College & University Student Housing Vol. 47 No. 2 - 33
Journal of College & University Student Housing Vol. 47 No. 2 - 34
Journal of College & University Student Housing Vol. 47 No. 2 - 35
Journal of College & University Student Housing Vol. 47 No. 2 - 36
Journal of College & University Student Housing Vol. 47 No. 2 - 37
Journal of College & University Student Housing Vol. 47 No. 2 - 38
Journal of College & University Student Housing Vol. 47 No. 2 - 39
Journal of College & University Student Housing Vol. 47 No. 2 - 40
Journal of College & University Student Housing Vol. 47 No. 2 - 41
Journal of College & University Student Housing Vol. 47 No. 2 - 42
Journal of College & University Student Housing Vol. 47 No. 2 - 43
Journal of College & University Student Housing Vol. 47 No. 2 - 44
Journal of College & University Student Housing Vol. 47 No. 2 - 45
Journal of College & University Student Housing Vol. 47 No. 2 - 46
Journal of College & University Student Housing Vol. 47 No. 2 - 47
Journal of College & University Student Housing Vol. 47 No. 2 - 48
Journal of College & University Student Housing Vol. 47 No. 2 - 49
Journal of College & University Student Housing Vol. 47 No. 2 - 50
Journal of College & University Student Housing Vol. 47 No. 2 - 51
Journal of College & University Student Housing Vol. 47 No. 2 - 52
Journal of College & University Student Housing Vol. 47 No. 2 - 53
Journal of College & University Student Housing Vol. 47 No. 2 - 54
Journal of College & University Student Housing Vol. 47 No. 2 - 55
Journal of College & University Student Housing Vol. 47 No. 2 - 56
Journal of College & University Student Housing Vol. 47 No. 2 - 57
Journal of College & University Student Housing Vol. 47 No. 2 - 58
Journal of College & University Student Housing Vol. 47 No. 2 - 59
Journal of College & University Student Housing Vol. 47 No. 2 - 60
Journal of College & University Student Housing Vol. 47 No. 2 - 61
Journal of College & University Student Housing Vol. 47 No. 2 - 62
Journal of College & University Student Housing Vol. 47 No. 2 - 63
Journal of College & University Student Housing Vol. 47 No. 2 - 64
Journal of College & University Student Housing Vol. 47 No. 2 - 65
Journal of College & University Student Housing Vol. 47 No. 2 - 66
Journal of College & University Student Housing Vol. 47 No. 2 - 67
Journal of College & University Student Housing Vol. 47 No. 2 - 68
Journal of College & University Student Housing Vol. 47 No. 2 - 69
Journal of College & University Student Housing Vol. 47 No. 2 - 70
Journal of College & University Student Housing Vol. 47 No. 2 - 71
Journal of College & University Student Housing Vol. 47 No. 2 - 72
Journal of College & University Student Housing Vol. 47 No. 2 - 73
Journal of College & University Student Housing Vol. 47 No. 2 - 74
Journal of College & University Student Housing Vol. 47 No. 2 - 75
Journal of College & University Student Housing Vol. 47 No. 2 - 76
Journal of College & University Student Housing Vol. 47 No. 2 - 77
Journal of College & University Student Housing Vol. 47 No. 2 - 78
Journal of College & University Student Housing Vol. 47 No. 2 - 79
Journal of College & University Student Housing Vol. 47 No. 2 - 80
Journal of College & University Student Housing Vol. 47 No. 2 - 81
Journal of College & University Student Housing Vol. 47 No. 2 - 82
Journal of College & University Student Housing Vol. 47 No. 2 - 83
Journal of College & University Student Housing Vol. 47 No. 2 - 84
Journal of College & University Student Housing Vol. 47 No. 2 - 85
Journal of College & University Student Housing Vol. 47 No. 2 - 86
Journal of College & University Student Housing Vol. 47 No. 2 - 87
Journal of College & University Student Housing Vol. 47 No. 2 - 88
Journal of College & University Student Housing Vol. 47 No. 2 - 89
Journal of College & University Student Housing Vol. 47 No. 2 - 90
Journal of College & University Student Housing Vol. 47 No. 2 - 91
Journal of College & University Student Housing Vol. 47 No. 2 - 92
Journal of College & University Student Housing Vol. 47 No. 2 - 93
Journal of College & University Student Housing Vol. 47 No. 2 - 94
Journal of College & University Student Housing Vol. 47 No. 2 - 95
Journal of College & University Student Housing Vol. 47 No. 2 - 96
Journal of College & University Student Housing Vol. 47 No. 2 - 97
Journal of College & University Student Housing Vol. 47 No. 2 - 98
Journal of College & University Student Housing Vol. 47 No. 2 - 99
Journal of College & University Student Housing Vol. 47 No. 2 - 100
Journal of College & University Student Housing Vol. 47 No. 2 - 101
Journal of College & University Student Housing Vol. 47 No. 2 - 102
Journal of College & University Student Housing Vol. 47 No. 2 - 103
Journal of College & University Student Housing Vol. 47 No. 2 - 104
Journal of College & University Student Housing Vol. 47 No. 2 - 105
https://www.nxtbook.com/acuho-i/acuho/journal_vol48no2
https://www.nxtbook.com/acuho-i/acuho/journal_vol48no1
https://www.nxtbook.com/acuho-i/acuho/journal_vol47no3
https://www.nxtbook.com/acuho-i/acuho/journal_vol47no2
https://www.nxtbook.com/acuho-i/acuho/journal_vol47no1
https://www.nxtbook.com/nxtbooks/acuho/journal_vol46no2
https://www.nxtbook.com/nxtbooks/acuho/journal_vol46no3
https://www.nxtbook.com/nxtbooks/acuho/journal_vol46no1
https://www.nxtbook.com/nxtbooks/acuho/journal_vol45no2
https://www.nxtbook.com/nxtbooks/acuho/journal_vol45no3
https://www.nxtbook.com/nxtbooks/acuho/journal_vol45no1
https://www.nxtbook.com/nxtbooks/acuho/journal_vol44no3
https://www.nxtbook.com/nxtbooks/acuho/journal_vol44no2
https://www.nxtbook.com/nxtbooks/acuho/journal_vol44no1
https://www.nxtbook.com/nxtbooks/acuho/journal_vol43no3
https://www.nxtbook.com/nxtbooks/acuho/journal_vol43no2
https://www.nxtbook.com/nxtbooks/acuho/journal_vol43no1
https://www.nxtbook.com/nxtbooks/acuho/journal_vol42no2
https://www.nxtbook.com/nxtbooks/acuho/journal_vol42no3
https://www.nxtbook.com/nxtbooks/acuho/journal_vol41no2
https://www.nxtbook.com/nxtbooks/acuho/journal_vol40no2
https://www.nxtbookmedia.com