Avionics News January 2012 - 46

The Citation 525A panel now includes new Garmin GTN 750 and GTN 650 nav/comm/GPS systems.

Continued from page 45

HOLDER AVIATION

“The LPV approval was not important to my customer, but they wanted all of the other bells and whistles with the new units,” Holder said. “We may find an LPV approval path down the road.” Around-the-Clock Service From providing personalized service on location to being available 24 hours a day, Holder strives to make customer care an integral part of his success. “I think everyone and every company is unique in some way,” Holder said. “My major selling point is that
46
avionics news

I truly mean it when I say ‘customer service.’ It’s easy to tout yourself as a customer service-driven company when you have regular business hours and go home every day at 5 p.m., and your customer only shows up at your hangar door. “There is no time off limits for me to take care of something a customer needs. There is no place off limits for customer care. My repair station allows me to work away from my primary location. I once spent three weeks in a hotel in Atlanta to accomplish a job.” When it comes to his work, being meticulous matters. “It simply must be done right,” Holder said. “There is no excuse for

shortcuts in the aviation business.” As his business grows, Holder’s biggest challenge is finding time to accomplish everything. “Business is picking up rapidly,” Holder said. “I may have to add people within the next year. As a business owner, there just doesn’t seem to be enough time to get the work done and address the paperwork and other requirements of business operation. Add to that the additional time needed to meet all of the FAA’s requirements, and free time becomes a very scarce thing.” q If you have comments or questions about this article, send emails to avionicsnews@aea.net.

•

january

2012



Table of Contents for the Digital Edition of Avionics News January 2012

Point of Communication
AEA Now
The View From Washington
International News and Regulatory Updates
Rockwell Collins' Fusion Upgrades
Member Profile
Where Are They Now?
Before & After
Next Step in the GPS Battle
A Conversation With...
Touchscreen Avionics: Training Required
Sounding Off On Audio Panels
Member Profile
Advertisers Index
Aviation Aces
Business Basics
Meet the AEA Board
Theory & Practice
Legal Ease
Special Report
What's New
Marketplace Classifieds
Avionics News January 2012 - Cover1
Avionics News January 2012 - Cover2
Avionics News January 2012 - 1
Avionics News January 2012 - 2
Avionics News January 2012 - 3
Avionics News January 2012 - Point of Communication
Avionics News January 2012 - 5
Avionics News January 2012 - AEA Now
Avionics News January 2012 - 7
Avionics News January 2012 - 8
Avionics News January 2012 - 9
Avionics News January 2012 - 10
Avionics News January 2012 - 11
Avionics News January 2012 - 12
Avionics News January 2012 - 13
Avionics News January 2012 - The View From Washington
Avionics News January 2012 - 15
Avionics News January 2012 - International News and Regulatory Updates
Avionics News January 2012 - 17
Avionics News January 2012 - 18
Avionics News January 2012 - 19
Avionics News January 2012 - Rockwell Collins' Fusion Upgrades
Avionics News January 2012 - 21
Avionics News January 2012 - 22
Avionics News January 2012 - 23
Avionics News January 2012 - Member Profile
Avionics News January 2012 - 25
Avionics News January 2012 - 26
Avionics News January 2012 - 27
Avionics News January 2012 - Where Are They Now?
Avionics News January 2012 - 29
Avionics News January 2012 - 30
Avionics News January 2012 - Before & After
Avionics News January 2012 - Next Step in the GPS Battle
Avionics News January 2012 - 33
Avionics News January 2012 - A Conversation With...
Avionics News January 2012 - 35
Avionics News January 2012 - Touchscreen Avionics: Training Required
Avionics News January 2012 - 37
Avionics News January 2012 - 38
Avionics News January 2012 - 39
Avionics News January 2012 - Sounding Off On Audio Panels
Avionics News January 2012 - 41
Avionics News January 2012 - 42
Avionics News January 2012 - 43
Avionics News January 2012 - Member Profile
Avionics News January 2012 - 45
Avionics News January 2012 - 46
Avionics News January 2012 - Advertisers Index
Avionics News January 2012 - Aviation Aces
Avionics News January 2012 - 49
Avionics News January 2012 - 50
Avionics News January 2012 - 51
Avionics News January 2012 - Business Basics
Avionics News January 2012 - 53
Avionics News January 2012 - 54
Avionics News January 2012 - 55
Avionics News January 2012 - Meet the AEA Board
Avionics News January 2012 - 57
Avionics News January 2012 - 58
Avionics News January 2012 - 59
Avionics News January 2012 - Theory & Practice
Avionics News January 2012 - 61
Avionics News January 2012 - Legal Ease
Avionics News January 2012 - 63
Avionics News January 2012 - Special Report
Avionics News January 2012 - 65
Avionics News January 2012 - 66
Avionics News January 2012 - 67
Avionics News January 2012 - 68
Avionics News January 2012 - 69
Avionics News January 2012 - What's New
Avionics News January 2012 - 71
Avionics News January 2012 - 72
Avionics News January 2012 - 73
Avionics News January 2012 - Marketplace Classifieds
Avionics News January 2012 - 75
Avionics News January 2012 - 76
Avionics News January 2012 - Cover3
Avionics News January 2012 - Cover4
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