legislative B Y J A S O N D I C K S T E I N AEA GENERAL COUNSEL Part 1 of 2 Repair station process management Accepting the customer's aircraft M any aviation companies have implemented systems using standard return documentation, which addresses issues designed to help them accomplish tasks in a uniform that can arise upon the return of the aircraft to the customer's way. Manufacturers have production quality assurpossession. In addition, the next article will address some techance systems. Repair stations are required to have a repair niques for implementing these sort of procedures. station manual and a quality manual, and each provides procedures that the busiFor repair stations performing aircraft installations, there ness operates in a compliant manner. But systems like this don't have to be limited are generally two ways a lien can arise. You can help make just to the basic compliance requirements. There are many reasons to impose a syssure that you can exercise these lien provisions by taking tems approach to the way you manage documented steps when the customer drops off the aircraft. your repair station, and there are many functions within the repair station that can benefit from a management system. One of the primary benefits of a written management system Aircraft acceptance is repeatability. Doing things the same way - the right way - Many repair stations produce a quote sheet that the client every time. When stress levels are high and deadlines are immisigns to acknowledge the work intended to be performed. But nent, it can be easy to forget something important. But if you you can do so much more with a process like this. We recomhave a checklist, it is much easier to remember all of the steps mend every repair station develop standard drop-off documenyou intended to take. tation that includes the repair station's terms and conditions In this article, we review some of the sorts of issues that can of business. This should be accompanied by written processes be addressed in standard drop-off documentation (for when the and/or checklists (as well as staff training) to ensure that the customer drops-off the aircraft for work). In part two, we will address ways to protect the repair station by developing and Continued on page 64 62 avionics news * march 2015