Avionics News April 2015 - 71

Measure progress. Since your
employee has agreed to goals and
expectations, you must gauge whether
he's meeting them. This requires
quantifiable metrics that evaluate
his progress in an objective manner,
which removes ego and personality
from performance evaluations. At the
same time, don't be reluctant to look
for opportunities to catch him doing
something well or to check progress on a
project he's working. In both cases, you're
showing that you're paying attention.
Provide feedback. With expectations
and metrics, you can shape feedback
to recognize your employee where he's
succeeded and help him improve where
he hasn't, according to Rick. This should
happen regularly and more frequently
than quarterly or annual performance
evaluations. Accept some failures and
address them tactfully so he's not afraid
of your negative reaction, which may
cause him to hide errors from you in the
future.
Link to consequences. Sometimes
an employee needs a little external push
to achieve his obligations, according to
Rick. Tie expectations, evaluations and
feedback into an improvement plan to
give him a wake-up call. Conversely,
when he succeeds, even a small gesture
can reward his efforts.
Evaluate effectiveness. Gauge, too,
whether your efforts at accountability
work - and if not, what you can do to
improve it, whether that's with training,
coaching or improved processes that
ensure you're getting the desired results,
according to Burke Plummer of Qqest,
a workforce and workplace solutions
company. This process never ends, as
your people, your products and your
business change.
Yet the need for your people to be
accountable for their work never will.
With a clear vision for how you can
help them make the most of their roles
in your shop, you can manage them in
a way that draws their best effort and
intent into their jobs. When this happens,
you'll have more than just their sense of
responsibility to celebrate. q

No two sets of landing gear are alike.
It takes a skilled team and a facility
that invests in all the right tooling and
support equipment.

Landing gear is sometimes viewed as a behindthe-scenes inspection, often overshadowed by a
major airframe inspection. But safe landings and
takeoffs depend on this gear, so each overhaul,
inspection and restoration has to be perfect.
"We go above and beyond-whether it's a shorter
turntime, pricing, giving the customer a tour of the
shop or walking them through each step of the
inspection process, we give it 100 percent," says
Accessory Team Leader Tony Curtis. "That's what helps
separate us from other teams or other companies."
For the rest of the story visit
www.DuncanAviation.aero/experience/tony.php.

Experience. Unlike any other.
+1 402.475.2611 | 800.228.4277

Avionics News_Tony_Feb 11 2015.indd 1

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Avionics News April 2015

Table of Contents for the Digital Edition of Avionics News April 2015

Avionics News April 2015 - Intro
Avionics News April 2015 - Cover1
Avionics News April 2015 - Cover2
Avionics News April 2015 - 1
Avionics News April 2015 - 2
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Avionics News April 2015 - Cover3
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