Avionics News May 2019 - 16

Audit Finding Report - Corrective Action
Report ID
21278
Reported On:
4/5/2019
Reported By:
Aaron Ward
Audit Source:
Customer
Department:
Hangar
Location: Line service in hangar.
Description: Customer reported that we do not contact customers if there is an incident with fuel contamination.
Factors: Verifying in the Line service manual is missing instructions to contact customer.
Outcome: Updated manual to include policy to contact customer when there is an incident of fuel contamination.

Additional information &
other contributing factors:
Root cause(s):
Taxonomy:

n/a

Customer has a list to follow and asked if we had it.
Technical - Operational Facilities

Acceptability:

Immediate action:

Describe appropriate corrective action plan:
Accountable person assigned: Ward, Aaron
Date of implementation: 4/10/2019
Date for review: 4/11/2019
Person assigned for review: Ward, Aaron

Figure 3

Audit Finding Report - Corrective Action

Corrective Action Plan:

Update manual

Accountable person:

Aaron Ward is responsible for implementing the corrective action plan.

Date of implementation:

4/10/2019
Aaron Ward is responsible for reviewing the corrective action plan after
implementation. After reviewing, he reports information to SMS coordinator
for evaluation.

Person assigned for review:

4/11/2019

Date for review:

Figure 4
16

avionics news

may

2019

THE VIEW FROM WASHINGTON
Continued from page 15

dard (a finding); in the case of an
aircraft, the ICA or AC. The same
should be true of your business:
Every concern should be evaluated
against the standard and determined whether it is a finding or
not, and then a corrective action is
proposed for findings.
Much of the confusion of FAA
surveillance is the errors and confusing language contained in the
FAA's inspector's guidance. In Vol.
1; Ch. 3 Section 1: Responsibilities
of Aviation Safety Inspectors, the
FAA indiscriminately uses terms
such as discrepancies, observations
and findings. The guidance expands
the confusing use of this language
by referring to both negative or
positive findings. The guidance
further states that: "The PI may
provide a formal letter to the certificate holder outlining the results of
the inspection. This will include all
areas inspected and a listing of any
discrepancies/observations." Again,
this further confuses the intent
and meaning of the discrepancies,
observations and findings.
This is not intended to find
fault with the FAA's guidance, but
rather to encourage the shops to
understand and accept the information that is being given and do
something with it. Before we get
too far, it is important to define
certain elements. First, it is important to review again, the definition of a finding. According to the
FAA, (yes, this is the FAA's own
words), a finding is a "conclusion,
supported by evidence, that there
has been or is a process or product
that is not in compliance with an
established standard." When someone tells you about something they

Avionics News May 2019

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