Avionics News April 2022 - 55

GOGO'S 5G AIR-TO-GROUND NETWORK
Continued from page 33
So advanced it can even call to complain
While being able to deliver programming and technical
updates seamlessly and automatically to the AVANCE
system is impressive, Glenn stressed that getting information
off the airplane and to Gogo is just as important.
" We're really excited about being able to monitor
the performance of the AVANCE LRUs, " he said. " The
LRUs are continually sending data between the units -
things like speed of the cooling fan, LRU temperature,
voltage status - things like that. Our support folks have
developed algorithms that can monitor these messages to
spot alerts or warnings of sub-nominal performance.
" The system then sends the information to our
customer support team, alerting them of the issue. In
most instances, our team can fix the problem remotely.
If not, they send instructions to the pilots or DOM about
what to do. "
" What I think is most impressive about what Dave
and his team have done with this is not only have they
implemented AI (artificial intelligence) to identify suboptimum
performance, but they've also tied it into the
entire system, " Aguirre said. " The AVANCE box literally
identifies a problem and generates a trouble ticket
without any human interaction.
" It's not just a bunch of ones and zeros. It's now
valuable information that helps create a better user
experience. We're the first in business aviation to give the
box the ability to call and complain. "
While we're on the subject of product support, Glenn
also mentioned Gogo's other step in that direction - the
new SmartShield program.
To learn more about Gogo Business Aviation, visit
business.gogoair.com.
Something simple...
Smart, Manageable, Simple:
AEA's solution to SMS.
w w w . a e a . n e t / s m s
avionics news * april 2022 55
" SmartShield is aimed at making it easier and more
enjoyable to do business with us, " he explained. " It's
also going to enhance the customer's overall ownership
experience. It really helps customers control costs and
have predictable budgets. It's what they've told us they
want. "
But, he stressed, it's not just an extended warranty, but
a " perpetual " warranty. What's the difference?
" As long as the customer stays on the program, they
will have total coverage for their equipment, " Glenn said.
" It's that simple. In addition, SmartShield members will
receive discounts on non-warranty services like on-site
visits from our field service engineers and enjoy other
benefits like monthly rollover of unused megabytes. "
Future-proofing the future
With their evolutionary new 5G network on the cusp of
completion, you'd think that the team at Gogo Business
Aviation would take a well-earned deep breath. But that's
not their style.
" AVANCE is never done, you are going to continue to
see new innovations and advancements, " Aguirre said.
" That's why we are pushing hard to upgrade all of our
classic customers up to the new platform.
" It not only gives our customers the best air-to-ground
experience, it future-proofs their investment. And it's
available for practically any size and type of aircraft.
From cabin turboprops and personal jets up into the
largest cabin globals and Gulfstreams, there's a Gogo
system and service that will satisfy the majority of
customers' needs. " q
http://business.gogoair.com http://www.aea.net/sms

Avionics News April 2022

Table of Contents for the Digital Edition of Avionics News April 2022

Avionics News April 2022 - Intro
Avionics News April 2022 - Cover1
Avionics News April 2022 - Cover2
Avionics News April 2022 - 4
Avionics News April 2022 - 2
Avionics News April 2022 - 3
Avionics News April 2022 - 4
Avionics News April 2022 - 5
Avionics News April 2022 - 6
Avionics News April 2022 - 7
Avionics News April 2022 - 8
Avionics News April 2022 - 9
Avionics News April 2022 - 10
Avionics News April 2022 - 11
Avionics News April 2022 - 12
Avionics News April 2022 - 13
Avionics News April 2022 - 14
Avionics News April 2022 - 15
Avionics News April 2022 - 16
Avionics News April 2022 - 17
Avionics News April 2022 - 18
Avionics News April 2022 - 19
Avionics News April 2022 - 20
Avionics News April 2022 - 21
Avionics News April 2022 - 22
Avionics News April 2022 - 23
Avionics News April 2022 - 24
Avionics News April 2022 - 25
Avionics News April 2022 - 26
Avionics News April 2022 - 27
Avionics News April 2022 - 28
Avionics News April 2022 - 29
Avionics News April 2022 - 30
Avionics News April 2022 - 31
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Avionics News April 2022 - 33
Avionics News April 2022 - 34
Avionics News April 2022 - 35
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Avionics News April 2022 - 37
Avionics News April 2022 - 38
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Avionics News April 2022 - 57
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Avionics News April 2022 - Cover3
Avionics News April 2022 - Cover4
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