Avionics News May 2022 - 49

Advertisers Index
Aero Standard . . . . . . . . . . . . . . . . . . . . 62
Aircraft Electronics Association . . . IBC, 35
Aircraft Lighting International . . . . . . . . 63
Did being in the military
help prepare you for your
role at Aspen Avionics?
For sure. I think the biggest
thing is understanding the flight
environment and the terminology,
especially all of the acronyms. Being
in aviation operations gave me
that solid foundation and working
knowledge. I didn't realize how
much I knew until Aspen hired an
assistant for me who didn't have an
aviation background.
What is your typical
day like?
I oversee everything related to
the administrative needs of our
dealers such as purchase orders,
RMAs, warranty registrations and
claims. I also handle the purchase
orders for our OEM partners,
Pilatus, Piper, Robinson and others.
I manage our rebuild, loaner
and Evolution Pro MAX trade-in
programs. We ran an Oshkosh
promotion last July and received a
few-hundred-plus orders. I've been
working my way through those.
I touch a lot of things throughout
the day and just about anything
you can think of when it comes to
customer-facing details. I spend
a lot of time troubleshooting and
providing status updates.
I probably get 250 emails a day,
and my phone rings all day long.
I'm constantly returning voicemails
to our dealer network and to end
customers. I'd say I'm on 15 to 20
calls a day. I can't possibly get to
everything, so I have to prioritize.
What do you consider your
biggest challenge?
Supply chain issues and not
having what everybody needs right
now. We want to keep everyone
flying, that's our end goal. I helped
implement a robust loaner program
to make sure no one is grounded.
The program has been well-received,
and I think our customers appreciate
the effort. They might have to wait
for their new Pro MAX display, but
in the meantime, we make sure
they'll be up and flying. Keeping up
with everything and getting back to
everyone is my biggest challenge.
What's on the horizon
for you?
I wanted to become a UAV pilot. It
was my career goal. Maybe someday.
Aspen's recent agreement to become
part of The AIRO Group brings
several UAV and drone companies
together, which is really exciting
because that's an area of interest for
me. I have a GI Bill I can still use. I
see lots of opportunities ahead. q
To learn more about Aspen Avionics,
visit aspenavionics.com.
Aircraft Spruce . . . . . . . . . . . . . . . . . . . . 5
AVweb . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cal Labs . . . . . . . . . . . . . . . . . . . . . . . . 62
CiES . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Connected Aviation Intelligence Summit . . 61
Corporate Angel Network . . . . . . . . . . . 47
Dallas Avionics . . . . . .
Duncan Aviation . . . . . . . . . . . . . . . . . . 41
EDMO . . . . . . . . . . . . . . . . . . .Back Cover
Garmin . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Jack Hack Avionics Tool . . . . . . . . . . . . 62
Mid-Continent Instruments and Avionics . . . 1
Precision Aviation Group . . . . . . . . . . . . 45
Schweiss Doors . . . . . . . . . . . . . . . . . . 62
Tech-Aid Products . . . . . . . . . . . . . . . . . 62
TGH Aviation . . . . . . . . . . . . . . . . . . . . . . 7
Tri-Star Technologies . . . . . . . . . . . . . . 27
avionics news * may 2022 49
Inside Front Cover
http://www.aspenavionics.com

Avionics News May 2022

Table of Contents for the Digital Edition of Avionics News May 2022

Avionics News May 2022 - Intro
Avionics News May 2022 - Cover1
Avionics News May 2022 - Cover2
Avionics News May 2022 - 1
Avionics News May 2022 - 2
Avionics News May 2022 - 3
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Avionics News May 2022 - Cover3
Avionics News May 2022 - Cover4
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