Pacific Coast Society of Orthodontists Bulletin Spring 2015 - (Page 32)

SUMMARY ANNUAL SESSION HOW TO REMEMBER NAMES AND PLACES: A DALE CARNEGIE PROGRAM Presented by Mr. Steve VerBurg, PCSO Annual Session, October 4, 2014. Summarized by Jenifer Vetter. T such as a barking lighthouse, will stick out in your mind. he average person forgets the name of someone they have just met in three seconds. This is because they are not yet personally connected and are often thinking ahead in the conversation of a reply to their new acquaintance. Often, we are not listening to understand; instead, we are listening to talk. Another memory technique is the BRAMMS method: Business - Associate the person, place, or thing with a business that you know of. Rhyme - Link another word with the information being received (i.e., Troy boy). Mr. Steve VerBurg started this energetic Appearance - What does the person look session with an interactive activity to help Mr. VerBurg like? remember names. He asked all seminar participants to remember a long set of Meaning - Give the information meaning as events and details he gave them, and he then proceeded you are processing it. to share helpful tools to remember these items. Mind picture - Form a mental picture for the items When attempting to remember names and places, it is received. important to look and listen. Watching or looking at the Similar name - Give the information a similar name to person who is speaking to you focuses your attention one you already know. on what he/she is saying. Form a mental impression of the information he/she is telling you. For example, if the person's name is Martha, you could visualize Martha Nine basic principles to grow and strengthen relationWashington. Use the person's name in repetition to help ships and your practice: you remember it, and to acknowledge to the speaker that 1. Don't criticize, condemn, or complain about patients. you are listening. The cycle of self-development connected to memory includes: 1. Attitude: You must possess a desire to learn something new. 2. Knowledge: Determining how we learn new techniques. 3. Practice: This key step is critical to selfdevelopment. Practice makes permanence. Ensure success by practicing with a coach or mentor. The weirder the visual association you can make, the easier it will be to remember. By memory stacking, or adding different details onto the memory you are creating, you can form an impression that will become your memory of that event. Stop for a moment and imagine a woman named Martha in a red hat who vacationed on an island in Tahiti near a lighthouse that made barking noises. Your brain will form images of these items to help you remember, and the items that are less common, 32 2. Give honest and sincere appreciation. 3. Arouse in the other person an eager want. (This is especially helpful with children or special needs patients. Showing a relationship with something or someone they value gives the action meaning. For example, if a child is focused on firefighters, and is not brushing his/her teeth, you could explain that firefighters brush their teeth daily. This encourages modeling behavior in the patient.) 4. Become genuinely interested in other people. 5. Smile. 6. Remember that a person's name is to that person the sweetest sound in any language; it makes them feel important. 7. Be a good listener; encourage others to talk about themselves. 8. Talk in terms of the other person's interests. 9. Make the other person feel important, and do it sincerely. S PCSO BULLETIN * SPRING 2015

Table of Contents for the Digital Edition of Pacific Coast Society of Orthodontists Bulletin Spring 2015

The Whole is Greater Than Its Parts
The Land of Opportunity
Donated Orthodontic Services Program — AAO-DOS
Trustee Report
AAO Council on Scientific Affairs (COSA) Report
Component Reports
AAOF Report
AAO Leaders Complete Terms in San Francisco: The End of an Era for PCSO
Preparing for the Unexpected: Your Emotional SOS Plan Part I
Resident Spotlight: Dr. Mona Afrand, Orthodontic Resident, University of Alberta Department of Orthodontics; Younger Member Spotlight: Dr. Mostafa Altalibi, Calgary, Canada
PCSO At A Glance
The AEODO Research Data Portal: Restructuring Workflow
The Aveolar Bone Housing — The Orthodontist’s World
Case Report Pre-Treatment
Smile and Appliance Esthetics — New Understandings
How to Remember Names and Places: A Dale Carnegie Program
The Latest Trends in Orthodontic Treatment: Part I
Training and Giving Feedback to The Clinical Staff to Ensure a Well-Tuned Team
Treatment Possibilities with Invisalign®
Class III Treatment: Timing and Protocol
Orthodontics: The Key to Successful Interdisciplinary Treatment
CBCT: Assessment of Anatomical Boundary Conditions Important to Orthodontists
Case Report Post-Treatment
Sectional Mechanics for Class II Correction
Dr. Donald Poulton

Pacific Coast Society of Orthodontists Bulletin Spring 2015