Pacific Coast Society of Orthodontists Bulletin Spring 2015 - (Page 32)
HOW TO REMEMBER NAMES AND PLACES:
A DALE CARNEGIE PROGRAM
Presented by Mr. Steve VerBurg, PCSO Annual Session, October 4, 2014. Summarized by Jenifer Vetter.
such as a barking lighthouse, will stick out
in your mind.
he average person forgets the name of
someone they have just met in three
seconds. This is because they are
not yet personally connected and are often
thinking ahead in the conversation of a reply
to their new acquaintance. Often, we are
not listening to understand; instead, we are
listening to talk.
Another memory technique is the BRAMMS
Business - Associate the person, place, or
thing with a business that you know of.
Rhyme - Link another word with the information being received (i.e., Troy boy).
Mr. Steve VerBurg started this energetic
Appearance - What does the person look
session with an interactive activity to help
remember names. He asked all seminar
participants to remember a long set of
Meaning - Give the information meaning as
events and details he gave them, and he then proceeded
you are processing it.
to share helpful tools to remember these items.
Mind picture - Form a mental picture for the items
When attempting to remember names and places, it is
important to look and listen. Watching or looking at the
Similar name - Give the information a similar name to
person who is speaking to you focuses your attention
one you already know.
on what he/she is saying. Form a mental impression of
the information he/she is telling you. For example, if the
person's name is Martha, you could visualize Martha
Nine basic principles to grow and strengthen relationWashington. Use the person's name in repetition to help
ships and your practice:
you remember it, and to acknowledge to the speaker that
1. Don't criticize, condemn, or complain about patients.
you are listening.
The cycle of self-development connected to memory
1. Attitude: You must possess a desire to learn
2. Knowledge: Determining how we learn new
3. Practice: This key step is critical to selfdevelopment. Practice makes permanence. Ensure
success by practicing with a coach or mentor.
The weirder the visual association you can make, the
easier it will be to remember. By memory stacking, or
adding different details onto the memory you are creating, you can form an impression that will become your
memory of that event. Stop for a moment and imagine
a woman named Martha in a red hat who vacationed on
an island in Tahiti near a lighthouse that made barking
noises. Your brain will form images of these items to
help you remember, and the items that are less common,
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want. (This is especially
helpful with children or special needs patients. Showing a
relationship with something or someone they value gives
the action meaning. For example, if a child is focused on firefighters, and is not brushing his/her teeth, you could explain
that firefighters brush their teeth daily. This encourages
modeling behavior in the patient.)
4. Become genuinely interested in other people.
6. Remember that a person's name is to that person the sweetest sound in any language; it makes them feel important.
7. Be a good listener; encourage others to talk about themselves.
8. Talk in terms of the other person's interests.
9. Make the other person feel important, and do it sincerely.
PCSO BULLETIN * SPRING
Table of Contents for the Digital Edition of Pacific Coast Society of Orthodontists Bulletin Spring 2015
The Whole is Greater Than Its Parts
The Land of Opportunity
Donated Orthodontic Services Program — AAO-DOS
AAO Council on Scientific Affairs (COSA) Report
AAO Leaders Complete Terms in San Francisco: The End of an Era for PCSO
Preparing for the Unexpected: Your Emotional SOS Plan Part I
Resident Spotlight: Dr. Mona Afrand, Orthodontic Resident, University of Alberta Department of Orthodontics; Younger Member Spotlight: Dr. Mostafa Altalibi, Calgary, Canada
PCSO At A Glance
The AEODO Research Data Portal: Restructuring Workflow
The Aveolar Bone Housing — The Orthodontist’s World
Case Report Pre-Treatment
Smile and Appliance Esthetics — New Understandings
How to Remember Names and Places: A Dale Carnegie Program
The Latest Trends in Orthodontic Treatment: Part I
Training and Giving Feedback to The Clinical Staff to Ensure a Well-Tuned Team
Treatment Possibilities with Invisalign®
Class III Treatment: Timing and Protocol
Orthodontics: The Key to Successful Interdisciplinary Treatment
CBCT: Assessment of Anatomical Boundary Conditions Important to Orthodontists
Case Report Post-Treatment
Sectional Mechanics for Class II Correction
Dr. Donald Poulton
Pacific Coast Society of Orthodontists Bulletin Spring 2015