Table of Contents continued PCSO Scientific Posterboard Competition 54 Posterboards Presented at the PCSO 2019 Annual Session Staff Report 63 MAGIC: Mastering a Great Initial Call | Ms. Elizabeth Conforti Healing Column 65 Mental Health First Aid | Ms. Terri Sherven Angle Pearls 68 Broken Retainer Repair (In the Mouth) | Dr. Earl Johnson Practice Management Diary 2019 PCSO Annual Session Take-Aways from the Staff at American Canyon Orthodontics | Dr. Jeffrey Nichelini In Memoriam Dr. John Charles Dumars, June 17, 1938-November 14, 2019 | Dr. Gary R. Baughman 73 Honolulu Annual Session Memories 75 More News... Trustee Report AAOF Report Winter 2019 PCSO Bulletin 70 9 11 PCSO At a Glance 12 Component Reports 13 3