Doctors would like to put down with their desired monthly payments. b. Financially advantageous arrangements allow the office to collect more money upfront than it costs to start treatment. c. Patients choose the financial arrangement that works for them, but there are incentives (discounts) to put more money down and deterrents to putting low money down (interest). d. OrthoFi has built an algorithm that predicts cash flow by evaluating details in a patient's health history and credit check; it presents financial arrangements that mitigate risk. e. " Start from home " allows patients to analyze the slider at home to determine what financial arrangement is ideal for them. When patients are allowed to sign from home, they tend to put higher amounts down, and 5% more people pay in full. 3. Play offense a. To avoid being pushy, address all value questions and objections before starting. Winter 2021 PCSO Bulletin b. Of all the scheduled exams an office has, they will lose starts to patients who do not show up for the exam, patients put on recall who do not return, and patients who were advised treatment that did not convert. c. OrthoFi has a tool called Pending Management. Offices that use this tool have an 18% increased conversion percentage compared with offices that have the tools but do not use them. d. Patients who complete new patient forms before their appointments are more likely to convert. i. OrthoFi statistic: an office with 71% of new patients completing their forms ahead of time has a 7% conversion to same-day starts. Offices that raise their percentage of patients completing their forms ahead of time to 82% see a jump in their sameday starts to 74%. ii. This jump reflects offices being proactive with the confirmation calls and managing the conversation and expectations of their patients. 53