Pilot's Guide to Avionics 2011-2012 - (Page 82)

PILOT’S GUIDE So What is Your Customer Really Paying For? I’m sure anyone who works on exotic cars needs specialized training, but I doubt if this training is scrutinized to the level of aviation maintenance. F or the past 30 years, I’ve car dealer when he brought his Jaguar in to be tuned . He told me worked with customers who they charged him $120 an hour either own or operate corpoto tune his car . Let’s look at what rate aircraft, and I’ve experienced he was getting from us for $68 the ups and downs that go with this industry . I’ve been an hour . asked many times, “If At the time of our disCommentary you could make just cussion, his aircraft was worth about $16 million . one change within this It was sitting inside a market, what would it climate-controlled hanbe?” gar next to eight other My answer is aircraft . A good service always the same – I’d provider needs to carry like to do a better job enough insurance to of letting customers Gary Harpster cover not only his aircraft, know what they are but the others that are in getting for their dollar . Even though I used the word that hangar in insurance cover“dollar,” we all know that when age, as well . So figure about $350 million there . Because airdealing with aircraft, we could be craft operators historically need talking hundreds of thousands of dollars . But what really goes into the fastest turnaround times posthose dollars? sible, experienced crews workI was talking to a customer a ing multiple shifts will be needed to accommodate that request . few years ago, and he was quesLet’s figure six to possibly 12 tioning a labor charge of $68 an hour on his final bill . Yet, three people working on this aircraft at weeks prior, we discussed what any given time per shift . Each of these individuals will have been he was charged by a local exotic - 82 -

Table of Contents for the Digital Edition of Pilot's Guide to Avionics 2011-2012

From the Publisher
Interested in AEA Membership?
AEA Staff/Board of Directors
New Products for 2011
Recreational Radios
Before & After
Avoiding the Bullies
Sound Advice on Headset Choices
Choosing an Airborne Broadband System for Your Business Aircraft
Class Retrofits for Type Certificated Aircraft
ADS-B: Learning the Ins and Outs
Going Glass
Cell Science
So What is Your Customer Really Paying For?
It's the FAA's Fault, Right?
Repair Stations
AEA Member Company Index
Advertisers Index

Pilot's Guide to Avionics 2011-2012