Pilot's Guide to Avionics 2012-2013 - 22

PILOT’S GUIDE

Training TIME
S T O R Y A N D P H O T O S B Y S C O T T M . S P A N G L E R

I

magine this. The weather is dreary, bottom-ofthe-bucket visual flight rules, but it’s a good day because a customer just gave you a check for glass and wide area augmentation system that replaced his legacy boxes. You introduced the eager customer to the tech who installed the avionics, and he spent a

An appropriately equipped flight training device, such as this flight school’s FTD with a G1000, is ideal for avionics checkouts because pilots don’t need to divert half their attention to flying straight and level.

half-hour showing the pilot how they worked. A halfhour later the customer was flying home with a bag of shrink-wrapped manuals in the baggage compartment. Rather than clearing, the weather settles as instrument flight rules murk. Anxious to file IFR, the customer can’t remember how to find the right air traffic control frequency in the database and load it. Finally connected,

he fumbles again. “Now, what did the tech instruct me to do to get the nav screen on the multifunction display?” Operational orientation has always been part of good customer service. In the analog era, 30 minutes was enough for customers born and raised with a nearly universal push-button, flip-flop knobology. Today, a half-hour now barely covers the schizophrenic soft keys whose multiple personalities depend on the screen selected. Ultimately, teaching customers to use their new avionics is not just another interface conflict to resolve, it is perhaps the most challenging aspect of customer service that shops now face. Getting two boxes to communicate is easy compared to getting a human, an organism of inconsistent and/or unpredictable performance, to connect with a layered, multifaceted digital system. Just as boxes communicate using different protocols, pilots learn in different ways. Some aviators have the self-discipline needed to work through a book, manual, online or DVD video course, and software that simulates the system’s operation on a PC before they fly. Others must be cajoled and personally guided by an instructor who demonstrates and supervises pilot practice in the airplane or appropriately equipped simulator before releasing the fledgling. Many learn best with a combination of these methods, with supervised practice verifying that customers have missed nothing important during self study. The hardest customers to serve are the few who rebuff offers of training, recalcitrant students who, at their own peril, insist on learning new things the hard way.

Installing New Knowledge with Equipment
- 22 -



Table of Contents for the Digital Edition of Pilot's Guide to Avionics 2012-2013

From the Publisher
Interested in AEA Membership?
AEA Staff/Board of Directors
New Avionics Products for 2012
Training Time
Combined Vision 2012
Before & After
Electronic Engine Instruments
Touchscreen Mania
In Through the Out Door
EFB Solutions
ADS-B
Flight Deck iPads & Tablets
WAAS GPS
Sounding Off On Audio Panels
Repair Stations
Manufacturers/Distributors
Affiliates/Index
AEA Member Company Index
Advertisers Index
Pilot's Guide to Avionics 2012-2013 - Intro
Pilot's Guide to Avionics 2012-2013 - Cover1
Pilot's Guide to Avionics 2012-2013 - Cover2
Pilot's Guide to Avionics 2012-2013 - 1
Pilot's Guide to Avionics 2012-2013 - 2
Pilot's Guide to Avionics 2012-2013 - 3
Pilot's Guide to Avionics 2012-2013 - Interested in AEA Membership?
Pilot's Guide to Avionics 2012-2013 - 5
Pilot's Guide to Avionics 2012-2013 - AEA Staff/Board of Directors
Pilot's Guide to Avionics 2012-2013 - 7
Pilot's Guide to Avionics 2012-2013 - New Avionics Products for 2012
Pilot's Guide to Avionics 2012-2013 - 9
Pilot's Guide to Avionics 2012-2013 - 10
Pilot's Guide to Avionics 2012-2013 - 11
Pilot's Guide to Avionics 2012-2013 - 12
Pilot's Guide to Avionics 2012-2013 - 13
Pilot's Guide to Avionics 2012-2013 - 14
Pilot's Guide to Avionics 2012-2013 - 15
Pilot's Guide to Avionics 2012-2013 - 16
Pilot's Guide to Avionics 2012-2013 - 17
Pilot's Guide to Avionics 2012-2013 - 18
Pilot's Guide to Avionics 2012-2013 - 19
Pilot's Guide to Avionics 2012-2013 - 20
Pilot's Guide to Avionics 2012-2013 - 21
Pilot's Guide to Avionics 2012-2013 - Training Time
Pilot's Guide to Avionics 2012-2013 - 23
Pilot's Guide to Avionics 2012-2013 - 24
Pilot's Guide to Avionics 2012-2013 - 25
Pilot's Guide to Avionics 2012-2013 - Combined Vision 2012
Pilot's Guide to Avionics 2012-2013 - 27
Pilot's Guide to Avionics 2012-2013 - 28
Pilot's Guide to Avionics 2012-2013 - 29
Pilot's Guide to Avionics 2012-2013 - Before & After
Pilot's Guide to Avionics 2012-2013 - 31
Pilot's Guide to Avionics 2012-2013 - 32
Pilot's Guide to Avionics 2012-2013 - 33
Pilot's Guide to Avionics 2012-2013 - Electronic Engine Instruments
Pilot's Guide to Avionics 2012-2013 - 35
Pilot's Guide to Avionics 2012-2013 - 36
Pilot's Guide to Avionics 2012-2013 - 37
Pilot's Guide to Avionics 2012-2013 - 38
Pilot's Guide to Avionics 2012-2013 - 39
Pilot's Guide to Avionics 2012-2013 - Touchscreen Mania
Pilot's Guide to Avionics 2012-2013 - 41
Pilot's Guide to Avionics 2012-2013 - 42
Pilot's Guide to Avionics 2012-2013 - 43
Pilot's Guide to Avionics 2012-2013 - 44
Pilot's Guide to Avionics 2012-2013 - 45
Pilot's Guide to Avionics 2012-2013 - 46
Pilot's Guide to Avionics 2012-2013 - 47
Pilot's Guide to Avionics 2012-2013 - 48
Pilot's Guide to Avionics 2012-2013 - 49
Pilot's Guide to Avionics 2012-2013 - In Through the Out Door
Pilot's Guide to Avionics 2012-2013 - 51
Pilot's Guide to Avionics 2012-2013 - 52
Pilot's Guide to Avionics 2012-2013 - 53
Pilot's Guide to Avionics 2012-2013 - EFB Solutions
Pilot's Guide to Avionics 2012-2013 - 55
Pilot's Guide to Avionics 2012-2013 - 56
Pilot's Guide to Avionics 2012-2013 - 57
Pilot's Guide to Avionics 2012-2013 - 58
Pilot's Guide to Avionics 2012-2013 - 59
Pilot's Guide to Avionics 2012-2013 - ADS-B
Pilot's Guide to Avionics 2012-2013 - 61
Pilot's Guide to Avionics 2012-2013 - 62
Pilot's Guide to Avionics 2012-2013 - 63
Pilot's Guide to Avionics 2012-2013 - Flight Deck iPads & Tablets
Pilot's Guide to Avionics 2012-2013 - 65
Pilot's Guide to Avionics 2012-2013 - 66
Pilot's Guide to Avionics 2012-2013 - 67
Pilot's Guide to Avionics 2012-2013 - 68
Pilot's Guide to Avionics 2012-2013 - 69
Pilot's Guide to Avionics 2012-2013 - 70
Pilot's Guide to Avionics 2012-2013 - 71
Pilot's Guide to Avionics 2012-2013 - WAAS GPS
Pilot's Guide to Avionics 2012-2013 - 73
Pilot's Guide to Avionics 2012-2013 - 74
Pilot's Guide to Avionics 2012-2013 - 75
Pilot's Guide to Avionics 2012-2013 - 76
Pilot's Guide to Avionics 2012-2013 - 77
Pilot's Guide to Avionics 2012-2013 - 78
Pilot's Guide to Avionics 2012-2013 - 79
Pilot's Guide to Avionics 2012-2013 - Sounding Off On Audio Panels
Pilot's Guide to Avionics 2012-2013 - 81
Pilot's Guide to Avionics 2012-2013 - 82
Pilot's Guide to Avionics 2012-2013 - 83
Pilot's Guide to Avionics 2012-2013 - 84
Pilot's Guide to Avionics 2012-2013 - 85
Pilot's Guide to Avionics 2012-2013 - 86
Pilot's Guide to Avionics 2012-2013 - 87
Pilot's Guide to Avionics 2012-2013 - 88
Pilot's Guide to Avionics 2012-2013 - Repair Stations
Pilot's Guide to Avionics 2012-2013 - 90
Pilot's Guide to Avionics 2012-2013 - 91
Pilot's Guide to Avionics 2012-2013 - 92
Pilot's Guide to Avionics 2012-2013 - 93
Pilot's Guide to Avionics 2012-2013 - 94
Pilot's Guide to Avionics 2012-2013 - 95
Pilot's Guide to Avionics 2012-2013 - 96
Pilot's Guide to Avionics 2012-2013 - 97
Pilot's Guide to Avionics 2012-2013 - 98
Pilot's Guide to Avionics 2012-2013 - 99
Pilot's Guide to Avionics 2012-2013 - 100
Pilot's Guide to Avionics 2012-2013 - 101
Pilot's Guide to Avionics 2012-2013 - 102
Pilot's Guide to Avionics 2012-2013 - 103
Pilot's Guide to Avionics 2012-2013 - 104
Pilot's Guide to Avionics 2012-2013 - 105
Pilot's Guide to Avionics 2012-2013 - 106
Pilot's Guide to Avionics 2012-2013 - 107
Pilot's Guide to Avionics 2012-2013 - 108
Pilot's Guide to Avionics 2012-2013 - 109
Pilot's Guide to Avionics 2012-2013 - 110
Pilot's Guide to Avionics 2012-2013 - 111
Pilot's Guide to Avionics 2012-2013 - 112
Pilot's Guide to Avionics 2012-2013 - 113
Pilot's Guide to Avionics 2012-2013 - 114
Pilot's Guide to Avionics 2012-2013 - 115
Pilot's Guide to Avionics 2012-2013 - 116
Pilot's Guide to Avionics 2012-2013 - 117
Pilot's Guide to Avionics 2012-2013 - 118
Pilot's Guide to Avionics 2012-2013 - 119
Pilot's Guide to Avionics 2012-2013 - 120
Pilot's Guide to Avionics 2012-2013 - 121
Pilot's Guide to Avionics 2012-2013 - 122
Pilot's Guide to Avionics 2012-2013 - 123
Pilot's Guide to Avionics 2012-2013 - 124
Pilot's Guide to Avionics 2012-2013 - 125
Pilot's Guide to Avionics 2012-2013 - 126
Pilot's Guide to Avionics 2012-2013 - 127
Pilot's Guide to Avionics 2012-2013 - 128
Pilot's Guide to Avionics 2012-2013 - 129
Pilot's Guide to Avionics 2012-2013 - 130
Pilot's Guide to Avionics 2012-2013 - Manufacturers/Distributors
Pilot's Guide to Avionics 2012-2013 - 132
Pilot's Guide to Avionics 2012-2013 - 133
Pilot's Guide to Avionics 2012-2013 - 134
Pilot's Guide to Avionics 2012-2013 - 135
Pilot's Guide to Avionics 2012-2013 - 136
Pilot's Guide to Avionics 2012-2013 - 137
Pilot's Guide to Avionics 2012-2013 - 138
Pilot's Guide to Avionics 2012-2013 - 139
Pilot's Guide to Avionics 2012-2013 - 140
Pilot's Guide to Avionics 2012-2013 - 141
Pilot's Guide to Avionics 2012-2013 - 142
Pilot's Guide to Avionics 2012-2013 - Affiliates/Index
Pilot's Guide to Avionics 2012-2013 - 144
Pilot's Guide to Avionics 2012-2013 - 145
Pilot's Guide to Avionics 2012-2013 - 146
Pilot's Guide to Avionics 2012-2013 - 147
Pilot's Guide to Avionics 2012-2013 - 148
Pilot's Guide to Avionics 2012-2013 - AEA Member Company Index
Pilot's Guide to Avionics 2012-2013 - 150
Pilot's Guide to Avionics 2012-2013 - 151
Pilot's Guide to Avionics 2012-2013 - 152
Pilot's Guide to Avionics 2012-2013 - 153
Pilot's Guide to Avionics 2012-2013 - 154
Pilot's Guide to Avionics 2012-2013 - 155
Pilot's Guide to Avionics 2012-2013 - 156
Pilot's Guide to Avionics 2012-2013 - 157
Pilot's Guide to Avionics 2012-2013 - 158
Pilot's Guide to Avionics 2012-2013 - 159
Pilot's Guide to Avionics 2012-2013 - Advertisers Index
Pilot's Guide to Avionics 2012-2013 - Cover3
Pilot's Guide to Avionics 2012-2013 - Cover4
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