Specialty Fabrics Review October 2022 - 51

CONNECT
by ATA
Emphasize individual value
Once your team members feel like
they are part of the bigger picture,
you can turn the discussion to their
individual contributions. Where do
they fit into the bigger scheme? This is
where I like to introduce the concept
of an internal customer. When we
talk about the term customer, most
employees think of someone located
outside of an organization's walls.
In sales, employees are critically
focused on the external customer.
In operations, the focus shifts to
an internal customer. The internal
customer is the next person in line
during a process. For example, the
internal customer of the person who
puts stock on the shelf is the order
picker. The way the shelf stocker
performs his or her role has a direct
impact on the picker's ability to
complete his or her task efficiently.
An interest in personal development
occurs when employees know how
their actions affect the whole.
Establish an advancement path
To create a development program,
you first need to determine the
advancement path. Many companies
have a challenge recruiting good
employees because they can't sell the
organization as a career opportunity.
Most of the companies I work with
prefer to develop their own people and
promote from within as it can be very
challenging to integrate outside talent
at higher levels in the organization.
Outside employees may have all the
experience in the world, but they just
don't fit the culture.
Good organizations have a defined
progression for their employees to
advance in the organization, but most
organizations have a loose career
path that is primarily defined in the
six inches between someone's ears.
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Specialty Fabrics Review October 2022

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