Efficient Plant Nov./Dec 2019 - 29

Answers to questions
facing today's reliability
& maintenance
professionals

Q

Are R&M best practices equally applicable to
consumer and manufacturing
industries?

A

The short answer is that most,
if not all, practices are equally
relevant to all types of industries.
Recently, I had two weeks of business in two cities about an hour apart.
I stayed in the same well-known hotel
chain in both places. The two hotels
were in upscale areas and had about
the same high ratings, so I was able to
make a rather direct comparison.
The hotel stay during the first
week was very uneventful-staff was
friendly, food was good/fresh, and the
overall experience what I expected. The
only issue I could identify is that the
luggage-cart's tire needed air.
At the second hotel, I expected
the same good experience. It didn't
happen. When I checked in, I agreed to
go to the top floor where it was quieter.
The clerk indicated an outside door
to my room was located nearest the
parking lot, if I was OK using the stairs.
Though I had lots of luggage, I opted
for the short route. The short distance
became moot because the entry card
didn't work. I returned to the front
desk to report the issue and the clerk's
reply was, "Oh yeah! That door's been
acting up. I've meant to get it fixed." My
reply was, "But you put me in a room
furthest from the lobby with a known
door issue." I ended up using a luggage
cart and took the very long way, which
now was furthest from the lobby.

NOV/DEC 2019

department | on the floor

The next issue was a broken television. The maintenance worker and
I had a long discussion as he made
a lot of trial-and-error attempts and
eventually got it to work. He never did
determine the problem.
The next day, when I entered the
room after a long day of training, I
was greeted by a maintenance cart
and parts and tools on the kitchen
table. Ten minutes later a maintenance
employee knocked on the door (after
trying to get in) and stated that he was
asked to fix a leak under my sink. He
said that he was changing the garbage disposal because water from the
dishwasher exits the same pipe, causing
the leakage. He had put a room trash
basket under the leak and said that he
would come back in 30 minutes after
the dishwasher stopped (housekeeping
had started the dishwasher).
He returned, as he'd indicated, and
finished the job. He didn't, however,
show any concern about cleaning up

A Tale of
Two Cities
Dr. Klaus M. Blache
Univ. of Tennessee Reliability
& Maintainability Center
(RMC)

The first indication of a
rough hotel stay was a poorly
maintained door lock.

EFFICIENTPLANTMAG.COM |

29



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Efficient Plant Nov./Dec 2019

Table of Contents for the Digital Edition of Efficient Plant Nov./Dec 2019

Efficient Plant Nov./Dec 2019 - 1
Efficient Plant Nov./Dec 2019 - Cover1
Efficient Plant Nov./Dec 2019 - Cover2
Efficient Plant Nov./Dec 2019 - 1
Efficient Plant Nov./Dec 2019 - 2
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Efficient Plant Nov./Dec 2019 - Cover3
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