Efficient Plant Nov./Dec 2019 - 31

department | on the floor

+

HOTEL STAY LESSONS
These lessons from a hotel stay can apply to your plant floor:
1. Had a known problem (with door entry) and
didn't act on it. Now it's a repeat maintenance
problem and customer complaint.
2. No process (trouble-shooting aid) to fix TV or
water leak. They just did a quick fix (emergency
repair/replace).
3. Did not clean up the kitchen table (left it dirty
after repair). Also, wastebasket under sink still
had water in it. Maintenance should clean up
work areas.
4. There was no guest communication that maintenance would be working in the room.
5. There was no follow up to see if a fix actually
worked.
6. Employees did not seem concerned that their
frustrations/discussions may be overheard and
would reflect negatively on the hotel.

7. Employees either
do not arrive early
enough to properly
prepare breakfast or
there is a training issue.
8. One employee openly
complained about equipment
performance when it was obvious
to guests that it was her lack of preparation/
timeliness.
9. The quality of food was not as good as a similar
hotel (purchasing or preparation issue).
10. Stating, "They don't clean the dishes very good
here," is placing blame instead of working to
solve the problem. This is lack of teamwork.
11. The culture is to pass a problem on to someone
else, indicating a lack of accountability. EP

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EASY-LASER®
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NOV/DEC 2019

EFFICIENTPLANTMAG.COM |

31


http://www.KeepItRunning.com http://www.EFFICIENTPLANTMAG.COM

Efficient Plant Nov./Dec 2019

Table of Contents for the Digital Edition of Efficient Plant Nov./Dec 2019

Efficient Plant Nov./Dec 2019 - 1
Efficient Plant Nov./Dec 2019 - Cover1
Efficient Plant Nov./Dec 2019 - Cover2
Efficient Plant Nov./Dec 2019 - 1
Efficient Plant Nov./Dec 2019 - 2
Efficient Plant Nov./Dec 2019 - 3
Efficient Plant Nov./Dec 2019 - 4
Efficient Plant Nov./Dec 2019 - 5
Efficient Plant Nov./Dec 2019 - 6
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Efficient Plant Nov./Dec 2019 - 28
Efficient Plant Nov./Dec 2019 - 29
Efficient Plant Nov./Dec 2019 - 30
Efficient Plant Nov./Dec 2019 - 31
Efficient Plant Nov./Dec 2019 - 32
Efficient Plant Nov./Dec 2019 - 33
Efficient Plant Nov./Dec 2019 - 34
Efficient Plant Nov./Dec 2019 - 35
Efficient Plant Nov./Dec 2019 - 36
Efficient Plant Nov./Dec 2019 - 37
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Efficient Plant Nov./Dec 2019 - 40
Efficient Plant Nov./Dec 2019 - Cover3
Efficient Plant Nov./Dec 2019 - Cover4
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