Maintenance Technology October 2016 - 40


ISO 55000

Asset-Management
Systems and Work Culture
Bob Williamson
Contributing Editor

D

espite deployment of fewer skilled workers,
I'm convinced that when asset-management systems are established, maintenance
will be easier and equipment more reliable.
Improved equipment and system reliability is a
function of the entire asset-management system, and
all of the stakeholders, focusing on the importance
of performance from the onset of the asset's life
cycle. Reliability begins in the design phase and is
either enhanced, or undermined, in the subsequent
life-cycle phases. Many of us have seen what could
have been highly reliable equipment being installed
on sub-standard foundations, started up with
insufficient operating
and maintenance skill
sets, or supported
with shoddy
second-rate spare
parts. The results of
an otherwise reliable
equipment design
are high levels of
unreliability.
Establishing an asset-management system and
By definition, an
changing your organization's work culture should not
asset-management
be considered as separate or sequential initiatives.
system must be
systematic. Consistently pursuing the
interdependencies of such systems to achieve business goals requires organizations to be unified and
strategically focused. The challenges that many have
to contend with are the silos known as departments,
divisions, units, and cost centers. Asset-management
systems must cut across them to address factors
that put the business goals most at risk. This calls
for more than a common or shared vision. Silo
organizations with individual goals, standards, and
stand-alone financial metrics may share a common
vision, but they are, in fact, still
insular in nature. The direct
and obvious line of sight that
connects what's important to
business goals is often lacking.
A common vision is
The ISO 55000:2014 Asset Management
superseded
by a line of sight
Standard could play a major role in industry
connecting
each
department's
in the coming years. Keep up to date with
asset-management-related
our ongoing coverage of this Standard at
metrics to the goals of the busimaintenancetechnology.com/iso55k.
ness. This line of sight defines

40 |

MAINTENANCE TECHNOLOGY

the work culture, i.e., the individual and collective
behaviors of people on the job, all focused on the big
picture: the goals of our business.

Change
While information drives business activities, it's
people who drive culture. Asset-management
systems, for the most part, will represent a huge
change to an organization's business and work
culture. Dealing with the matter, though, is not
as simple as asking, "Which comes first, an assetmanagement system or culture change?"
Today's businesses are complex organizations,
the health of which can be seen in financial reports.
Culture is not as obvious. More often than not,
business results are an outgrowth of work culture.
The answer, as I see it, is to establish an assetmanagement system through a culture change to
an asset-management system. Don't laugh. There's
synergy here: These initiatives can't be separate or
sequential.
Culture change takes courage, dedication, and,
most of all, visionary leadership from the top.
Getting people on board means changing behaviors
and habits, i.e., the way things have always been
done. The first step is to answer the top questions on
most minds: "Why change what we've been doing all
these years? We've been successful, haven't we? Why
now?"

Opportunity
The Big Opportunity, as discussed by John P. Kotter
in his 2014 book Accelerate (Harvard Business
Review Press, Boston), opens the door to leading
major culture change, emphasis on leading. In
communicating The Big Opportunity, top management establishes a sense of urgency for reaching out
and grabbing something bigger, better, and bolder
than it can do alone.
So, what is The Big Opportunity for your organization in establishing an asset-management system
that conforms to ISO-55001? Is it a trendy thing to
do? Is it in response to environmental, health, and
safety regulatory-compliance or insurance risks, or
some type of litigation? Or is to secure long-term
investments in capital assets?
Whatever your reason, a major organizational
paradigm shift will be required, including a
significant change in work culture. MT
OCTOBER 2016


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Table of Contents for the Digital Edition of Maintenance Technology October 2016

Maintenance Technology October 2016 - 1
Maintenance Technology October 2016 - Cover1
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