Maintenance Technology September 2016 - 17
VOICE FROM THE FIELD
Opposite page. Gardner was instrumental in securing grant
funding that led to a building-automation system and
replacing the 50-year-old boilers at the USA Medical Center,
Mobile, AL. All images courtesy of USA Health/
Marketing & Communications
Lawrence's Top 5 Tips
1. Positive customer-service
Lawrence
outcomes are essential for a job
Gardner
well done.
2. Timely preventive maintenance
saves untimely and unexpected system
downtime that can negatively affect
our environment of care.
3. Educating, motivating, and monitoring technical
staff in daily duties and responsibilities is essential
in knowing that your personnel are competent and
providing responses to the organization's needs.
4. Plan for and train staff and support subcontractors and vendors for the potential of disasters and
emergency-utilities and/or acts-of-God shutdowns that
require extraordinary responsiveness and coordination
to resolve the issues and support the organization's
mission.
5. Keep the organization's administration informed of
risks and recommendations to overcome the ramifications if those risks are not addressed in a timely and
effective manner.
are a customer-service-driven organization. We are here for
everyone from the nurse managers to the IT guys to the kitchen
dietary folks. We may get a call from the operating room saying
the light over the operating table is out of balance. Or perhaps a
floor drain is stopped up in the kitchen or a radiologist is having
difficulty with his equipment. With such an old facility, we are
dealing with systems that are a living, breathing organism.
We are challenged with a huge variety of needs from
1,800 people."
For prioritization, Gardner uses a systematic
approach that is part of routine maintenance.
"We have a supervisor who is charged with analyzing
the requests that come in through our preventivemaintenance program or our maintenance-request
program," he explained. "He issues the work orders to the
different mechanics. If it is something above or beyond the
requests that would normally be handled by that group, they
run it up the flagpole to another level of supervision to analyze
if it is something we can do internally. If it's something we need
to review as far as a project that needs an outside contractor or
is a project that is beyond our maintenance staff 's capabilities, it
is reviewed as a future capital project. This requires submitting
an estimate that goes to an administrator and then goes through
a formal financial-review process to be approved so it can be
budgeted."
When patients' lives are at stake, it puts added pressure on
the maintenance team to keep all operations running smoothly.
"Our responsibility is maintaining a continuity of operations
24 hours a day, seven days a week, 365 days a year," Gardner
stated. "We have patients who are hooked up to life-saving
devices. Some of the operating rooms must maintain a specific
Lawrence's Credentials
physical plant, including renovations, new construction,
modernization, and all equipment maintenance. This
involves everything from elevator maintenance to
heating and air-conditioning systems, electrical systems,
generators, and medical equipment.
"If it's part of the building, it belongs to our department," Gardner said. "From the roofs all the way down
to the basements, we maintain anything and everything."
Gardner's team at the main campus includes 18 full-time
employees (technicians, electricians, plumbers), six of whom
are supervisors. Subcontractors are also occasionally used. In
addition to this role, which he has held for seven years, he has
worked at three different hospital systems in his 32-year career.
The medical center has a 130-bed capacity. During a trauma
event, the facility may treat as many as 150 patients. There are
about 1,200 medical professionals in the system and another 600
who work at the clinics and with the physicians.
Prioritization and problem solving
For Gardner's maintenance team, challenges come in the
form of medical-trauma emergencies and all that results
from maintaining buildings that are almost six decades old.
"First and foremost, we are problem solvers," he said. "We
SEPTEMBER 2016
■
■
■
■
Bachelor of Science
Master of Arts
32 Years of Experience
Operations Management
■ Construction Management
■ Maintenance Management
■ Facilities Management
temperature. There is a level of air quality needed, so we must
carefully maintain the filters throughout all systems. We are
dealing with buildings built 55 years ago. The design at the time
may have been just right, but with new codes and regulations,
we must make adjustments and deal with ongoing problems
all the time. We must find solutions, while providing excellent
service in a building that is showing its age."
Gardner implements a priority rating system. It includes
bullet points that ask key questions such as:
■ Is this a safety issue?
■ Who is at risk?
■ Is this a regulatory requirement?
There is a point scale and projects are ranked according
to urgency and impact on the organization. Gardner's team
handles between 7,000 and 8,000 work-order requests each year.
"We have preventive-maintenance programs where we have
MAINTENANCETECHNOLOGY.COM | 17
http://www.MAINTENANCETECHNOLOGY.COM
Table of Contents for the Digital Edition of Maintenance Technology September 2016
Editorial
Uptime
On The Floor
Old-School Approach To New-World Technology
Art Meets Reliability Science
Commit To Safety
Robot-Human Interaction Getting Safer
Sanitary, Stainless Conveyors Not The Same
Reduce Hidden Process-Safety Costs
Pace Your Reliability Program
Win The War With 'Lubrication By Design'
SAP Tips And Tricks
Understand Pump Vibration
Select The Right Relay
Bearing Care
Clear Up HOA Confusion
Potato Waste Becomes Clean Water, Energy
Products
Showcase
Ad Index
Final Thought
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - Cover1
Maintenance Technology September 2016 - Cover2
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - 2
Maintenance Technology September 2016 - 3
Maintenance Technology September 2016 - Editorial
Maintenance Technology September 2016 - 5
Maintenance Technology September 2016 - Uptime
Maintenance Technology September 2016 - 7
Maintenance Technology September 2016 - On The Floor
Maintenance Technology September 2016 - 9
Maintenance Technology September 2016 - Old-School Approach To New-World Technology
Maintenance Technology September 2016 - 11
Maintenance Technology September 2016 - 12
Maintenance Technology September 2016 - 13
Maintenance Technology September 2016 - 14
Maintenance Technology September 2016 - 15
Maintenance Technology September 2016 - Art Meets Reliability Science
Maintenance Technology September 2016 - 17
Maintenance Technology September 2016 - 18
Maintenance Technology September 2016 - 19
Maintenance Technology September 2016 - Commit To Safety
Maintenance Technology September 2016 - 21
Maintenance Technology September 2016 - 22
Maintenance Technology September 2016 - 23
Maintenance Technology September 2016 - Robot-Human Interaction Getting Safer
Maintenance Technology September 2016 - 25
Maintenance Technology September 2016 - Sanitary, Stainless Conveyors Not The Same
Maintenance Technology September 2016 - 27
Maintenance Technology September 2016 - 28
Maintenance Technology September 2016 - Reduce Hidden Process-Safety Costs
Maintenance Technology September 2016 - 30
Maintenance Technology September 2016 - Pace Your Reliability Program
Maintenance Technology September 2016 - 32
Maintenance Technology September 2016 - 33
Maintenance Technology September 2016 - 34
Maintenance Technology September 2016 - 35
Maintenance Technology September 2016 - Win The War With 'Lubrication By Design'
Maintenance Technology September 2016 - 37
Maintenance Technology September 2016 - 38
Maintenance Technology September 2016 - SAP Tips And Tricks
Maintenance Technology September 2016 - Understand Pump Vibration
Maintenance Technology September 2016 - Select The Right Relay
Maintenance Technology September 2016 - Bearing Care
Maintenance Technology September 2016 - 43
Maintenance Technology September 2016 - Clear Up HOA Confusion
Maintenance Technology September 2016 - Potato Waste Becomes Clean Water, Energy
Maintenance Technology September 2016 - 46
Maintenance Technology September 2016 - 47
Maintenance Technology September 2016 - 48
Maintenance Technology September 2016 - 49
Maintenance Technology September 2016 - 50
Maintenance Technology September 2016 - 51
Maintenance Technology September 2016 - 52
Maintenance Technology September 2016 - Showcase
Maintenance Technology September 2016 - Ad Index
Maintenance Technology September 2016 - 55
Maintenance Technology September 2016 - Final Thought
Maintenance Technology September 2016 - Cover3
Maintenance Technology September 2016 - Cover4
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