Maintenance Technology September 2016 - 78
17
with which a task is performed, and the likelihood
that the task will be performed correctly. Both
infrequently performed and very frequently
performed tasks tend to be those at greatest risk
of human error. Intelligent allocation of work to
individuals takes this into account, and can assist
in minimising human error.
Ensure that equipment, and tasks, are properly
designed. In order to minimise the likelihood
of error in performing maintenance tasks, the
equipment should be designed for maintainability.
Enforce good housekeeping standards. Housekeeping
practices are a good indicator of attitudes and
culture relating to quality.
Ensure spare parts and tools are managed well.
Maintenance cannot perform high quality work
if the parts and tools that they need are not
available when required.
Write and use effective maintenance work
instructions. Omission of necessary steps is the
most common form of maintenance error. Some
estimates suggest that omissions account for
more than half of all human factors problems
in maintenance. The development, and use, of
effective maintenance work instructions is an
important tool in managing these types of errors.
ORGANISATIONAL MEASURES
Put in place effective processes for analysing, and
learning from, past failures. It is vitally important
that any significant failures should be investigated
using an effective Root Cause Analysis process.
The most effective solutions to preventing these
failures from happening again, will be those that
deal effectively with the organisational causes
of failures.
However, in order to effectively analyse those
failures that are occurring as a result of human
failures, it is also necessary to engender a
"Reporting Culture" within the organisation - where
all failures, no matter how seemingly insignificant,
are reported. This requires the development of a
high level of trust between management and those
at lower levels in the organisation. People must not
feel that reporting human failures is likely to lead
to adverse personal consequences.
Ultimately, even
putting both
proactive and
reactive measures
in place will not
guarantee the
absence of human
error, but together,
these strengthen
the organisation's
intrinsic resistance
to human error.
Put in place proactive processes for assessing
the risk of future maintenance errors. Avoiding
the recurrence of past failures is an admirable,
but insufficient, goal for those seeking to achieve
high quality maintenance outcomes. Proactive
methods should also be employed to seek out
potential opportunities for future maintenance
error and eliminate these.
Ultimately, even putting both proactive and
reactive measures in place will not guarantee
the absence of human error, but together, these
strengthen the organisation's intrinsic resistance
to human error.
Conclusion
The impact of human error on maintenance
quality and costs, safety and equipment reliability
is huge. Yet we are only just starting to develop a
better understanding of how to avoid or minimise
the consequences of human error. This article has
attempted to provide you with some ideas that
you may find useful in addressing maintenance
error within your organisation.
WWW.SMRP.ORG
10127-4056 SMRP Solutions SE.indd 17
8/22/16 9:43 AM
http://WWW.SMRP.ORG
Table of Contents for the Digital Edition of Maintenance Technology September 2016
Editorial
Uptime
On The Floor
Old-School Approach To New-World Technology
Art Meets Reliability Science
Commit To Safety
Robot-Human Interaction Getting Safer
Sanitary, Stainless Conveyors Not The Same
Reduce Hidden Process-Safety Costs
Pace Your Reliability Program
Win The War With 'Lubrication By Design'
SAP Tips And Tricks
Understand Pump Vibration
Select The Right Relay
Bearing Care
Clear Up HOA Confusion
Potato Waste Becomes Clean Water, Energy
Products
Showcase
Ad Index
Final Thought
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - Cover1
Maintenance Technology September 2016 - Cover2
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - 2
Maintenance Technology September 2016 - 3
Maintenance Technology September 2016 - Editorial
Maintenance Technology September 2016 - 5
Maintenance Technology September 2016 - Uptime
Maintenance Technology September 2016 - 7
Maintenance Technology September 2016 - On The Floor
Maintenance Technology September 2016 - 9
Maintenance Technology September 2016 - Old-School Approach To New-World Technology
Maintenance Technology September 2016 - 11
Maintenance Technology September 2016 - 12
Maintenance Technology September 2016 - 13
Maintenance Technology September 2016 - 14
Maintenance Technology September 2016 - 15
Maintenance Technology September 2016 - Art Meets Reliability Science
Maintenance Technology September 2016 - 17
Maintenance Technology September 2016 - 18
Maintenance Technology September 2016 - 19
Maintenance Technology September 2016 - Commit To Safety
Maintenance Technology September 2016 - 21
Maintenance Technology September 2016 - 22
Maintenance Technology September 2016 - 23
Maintenance Technology September 2016 - Robot-Human Interaction Getting Safer
Maintenance Technology September 2016 - 25
Maintenance Technology September 2016 - Sanitary, Stainless Conveyors Not The Same
Maintenance Technology September 2016 - 27
Maintenance Technology September 2016 - 28
Maintenance Technology September 2016 - Reduce Hidden Process-Safety Costs
Maintenance Technology September 2016 - 30
Maintenance Technology September 2016 - Pace Your Reliability Program
Maintenance Technology September 2016 - 32
Maintenance Technology September 2016 - 33
Maintenance Technology September 2016 - 34
Maintenance Technology September 2016 - 35
Maintenance Technology September 2016 - Win The War With 'Lubrication By Design'
Maintenance Technology September 2016 - 37
Maintenance Technology September 2016 - 38
Maintenance Technology September 2016 - SAP Tips And Tricks
Maintenance Technology September 2016 - Understand Pump Vibration
Maintenance Technology September 2016 - Select The Right Relay
Maintenance Technology September 2016 - Bearing Care
Maintenance Technology September 2016 - 43
Maintenance Technology September 2016 - Clear Up HOA Confusion
Maintenance Technology September 2016 - Potato Waste Becomes Clean Water, Energy
Maintenance Technology September 2016 - 46
Maintenance Technology September 2016 - 47
Maintenance Technology September 2016 - 48
Maintenance Technology September 2016 - 49
Maintenance Technology September 2016 - 50
Maintenance Technology September 2016 - 51
Maintenance Technology September 2016 - 52
Maintenance Technology September 2016 - Showcase
Maintenance Technology September 2016 - Ad Index
Maintenance Technology September 2016 - 55
Maintenance Technology September 2016 - Final Thought
Maintenance Technology September 2016 - Cover3
Maintenance Technology September 2016 - Cover4
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