Condo Media - November 2023 - 2
President's Message
WWW.CAINE.ORG
MANAGER SHORTAGE
T
2 CONDOMEDIA November 2023
he community association housing model has experienced
exponential growth over the past 50 years. In the 1960s,
condominium development was just beginning to emerge
as a way to reduce the cost of new residential development.
In the 1980s and 1990s, planned community developments
grew dramatically in popularity. Today, much of the new
housing being built in the United States is established in a
common interest community association. There are more
than 350,000 such communities in the United States alone,
representing more than 26% of the national housing stock and upwards of 50% in
states like Florida and California.
But a study in 2020 by the Foundation for Community Association Research
identified a potential crisis in the industry - a shortage of candidates to fill
community association manager jobs. The demand for professional community
management is outpacing the number of individuals entering the profession. The study discovered
that a toxic work environment (59%), unpleasant company culture (55%), poor benefits (48%),
and lack of coverage for professional development expenses (28%) were reasons why managers
leave. Contributors to manager dissatisfaction include unreasonable homeowner demands (55%),
board micromanagement (52%), unreasonable board demands (50%), and boards imposing certain
restrictions that prevent managers from professionally managing communities (36%).
So, how do we solve the problem of attracting and retaining qualified association managers?
According to the study, reevaluating workloads by reducing the number of associations for portfolio
managers, shifting to online meetings, hiring additional support staff, and implementing support
technology can have a positive impact. Increased pay, improved benefits, the ability to work remotely,
professional development and advancement opportunities, and a clear management contract also
have to be implemented to attract and retain best-in-class professional property managers.
The implementation of these recommendations requires additional capital. When boards are
seeking to hire a new management company, they should consider it an investment in a long-term
partnership and evaluate each management company's culture along with price and contract
deliverables to determine value. Managers want to feel supported and successful in their roles,
but it takes resources to make that happen for the benefit of all.
Sincerely,
Katie Dodge, CLCS, CMCA, AMS
2023 CAI-NE Chapter President
http://WWW.CAINE.ORG
Condo Media - November 2023
Table of Contents for the Digital Edition of Condo Media - November 2023
Contents
Condo Media - November 2023 - Cover1
Condo Media - November 2023 - Cover2
Condo Media - November 2023 - Contents
Condo Media - November 2023 - 2
Condo Media - November 2023 - 3
Condo Media - November 2023 - 4
Condo Media - November 2023 - 5
Condo Media - November 2023 - 6
Condo Media - November 2023 - 7
Condo Media - November 2023 - 8
Condo Media - November 2023 - 9
Condo Media - November 2023 - 10
Condo Media - November 2023 - 11
Condo Media - November 2023 - 12
Condo Media - November 2023 - 13
Condo Media - November 2023 - 14
Condo Media - November 2023 - 15
Condo Media - November 2023 - 16
Condo Media - November 2023 - 17
Condo Media - November 2023 - 18
Condo Media - November 2023 - 19
Condo Media - November 2023 - 20
Condo Media - November 2023 - 21
Condo Media - November 2023 - 22
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Condo Media - November 2023 - 24
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Condo Media - November 2023 - 27
Condo Media - November 2023 - 28
Condo Media - November 2023 - 29
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Condo Media - November 2023 - 37
Condo Media - November 2023 - 38
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Condo Media - November 2023 - Cover3
Condo Media - November 2023 - Cover4
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