Commercial Integrator + Security Sales April 2024 - 82

SSI
ONSITE: GLOBAL PRESS SUMMIT
ers MSE team members to implement
seamless screening protocols specific to
the setup of the different events.
An exciting emerging application cenGenetec
Security Center 5.10 is the main platform through which all building
information is funneled at Capital One Arena, according to Sylvester Servance,
director, venue security, Monumental Sports & Entertainment.
lies at the heart of the Capital One Arena
security ecosystem. Indeed, he notes,
" Whenever we're looking at a problem
- whenever we're finding ways to implement
new security technologies - one
of the first questions we ask is, 'Is there a
way to integrate it with Genetec?' "
And make no mistake: The MSE team
and he oversee a technology apparatus
that is truly extensive. To wit, Capital
One Arena boasts well over 350 cameras
(mostly Axis, but with some Hanwha and
Bosch), 175 card readers (predominantly
HID, but with some Axis) and 148 readers
for Genetec Synergis Access Control.
That's not even to mention Genetec
Sipelia communication management,
intrusion detection software and Security
Center Plan Manager mapping software.
Benefits of the Genetec Platform
New dispatchers and security officers
particularly benefit from the Security
Center map feature, which enables them
to get up to speed on the building's layout
and where cameras and card readers are
located across sites.
It's simply faster and easier for operators
to pinpoint cameras on a map, rather
than having to remember their names
and where they're located. Another
factor is that MSE personnel must work
hand-in-hand with the DC Metro Police
Department (MPD) to protect not only the
facility but also the city at large.
Because MPD uses Genetec technology,
MSE implemented Genetec Clearance digital
evidence management software. That
Genetec's recent launch of
Security Center SaaS reflects an
indisputable fact: Stakeholders
are speeding toward the cloud.
For example, a group attending an event
experienced an incident where someone in
their party went missing. The security team
brought them to the security operations
center (SOC) and leveraged cameras to see
where that person had gone.
Another example involves an artist who
had left behind a briefcase after an event.
The security team was able to quickly
access footage to help them retrieve it.
And, focusing specifically on safety and
security, Genetec Security Center empow82
Commercial Integrator+Security Sales & Integration | April 2024
way, if MPD detectives ask for surveillance
video from venue cameras, the MSE team
can upload it securely and immediately
to the MPD's servers. This can provide
invaluable evidence if cases go to court.
Moreover, MSE has leveraged Genetec
Security Center to map more than 100
different touchpoints in the fan journey
when they visit the arena. Having a
unified view like this enables event organizers
to provide a better experience.
ters on analytics. Servance and his team
are beginning to explore which analytics
are most useful for them. On the security
side, this would typically involve signaling
an alert in the event of a fight, physical
altercation, person lying on the ground,
etc., which would require security officer
dispatch.
Even outside of safety and security,
though, the Capital One Arena team is
interested in using analytics to track
which concession stands get the most
traffic and count the number of people
who stop to look at promotional displays.
Given how central Genetec is to Capital
One Arena's day-to-day operations, it's
notable that, according to Servance, he
doesn't really consider his team and he to
be Genetec " power users. "
" I know that there's a breadth of capabilities
that Genetec has, " he says. " We're kind
of growing into that. " But he underscores
that every new security implementation
is intended to sit on top of Genetec and
integrate seamlessly with it.
A Worthwhile Trip
Amid a busy first quarter, with lots
of industry events vying for media
members' attention, Genetec's Global
Press Summit '24 was well worth the
time investment. Our three days in and
around Washington, D.C., underscored
that Genetec is in growth mode, is deeply
committed to its integrator partners and
is embracing the cloud revolution, while
also offering hybrid approaches that
allow integrators and end users to apply
the best tool to the situation at hand.
With Genetec engineers devising
new solutions like Security Center SaaS,
security industry stakeholders have much
to feel good about. " As people use our
product, they want to use more of the
product, " Elvish says with pride.
We see that not only with Capital One
Arena but also many other A-list clients
in every corner of the globe. And it's one
reason that Racz and his team see a very
bright future ahead. SSI
DAN FERRISI
GENETEC

Commercial Integrator + Security Sales April 2024

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