Commercial Integrator + Security Sales March 2024 - 63

LAST MONTH, Doug Yarger, president,
SouthCross Security; Michael Alfano,
president, greensite Security; Jesse
Foglio, president, First Response Security;
and Michael Gibson, president,
Mulhaupts, shared their thoughts on
some of the biggest issues in the security
industry. SSI captured their insights
during a roundtable discussion during
Resideo CONNECT 2023.
This month, the integrators continue
the discussion, looking ahead to what's
next in their space, their thoughts on the
proliferation of AI and much more.
What are the hottest technology trends
you have your eye on in the physical
security space? Are things like the asa-service
revolution, cloudification and
AI coming to the fore in integrators'
minds? Or do you have your eye on
something different entirely?
Alfano: AI, for us, has really given us the
opportunity to provide a different level
of service. We have some retail clients,
and we're now offering them something
called Business IQ.
If they want to know how long someone's
staying in a certain aisle...if they
want to know gender so they can market
differently...if they want to know if somebody
is standing at the counter for too
long, we're using AI in that case. And it
has helped us tremendously.
Because it's not just security now. As
Doug said [last month], it makes us more
sticky. Because we're offering a whole
other level of service.
Another trend is live monitoring,
which is something we've started to get
into with AI. So, if you're on a property
when you're not supposed to be, that will
trigger our monitoring center. And now
an operator is talking live to a person
who is on a property and who shouldn't
be. That's a big trend. I think we're going
to see that more in residential, as well.
Yarger: What we're working to continue
to do is just integrate more services.
And we find that we're providing more
value for our customers and giving them
a better picture of what's going on at their
properties. Just increasing on that seems
to be a trend.
In this second part of our integrator roundtable, the participants share their
thoughts on the proliferation of AI, as well as many other topics.
Foglio: There has been a lot of talk
about drones and robots over the last few
years. But AI, and specifically video analytics,
has shown up and had an incredible
impact on the security industry as a whole.
We're using a lot of AI-driven cameras,
which allows us to provide proactive video
monitoring to clients with great RMR.
I think, as AI continues to evolve, we
will continue to benefit in ways that make
our business more efficient and effective.
This will provide a better service to our
clients. Any dealer who intends to be
around in five years should be embracing
the newest technology available.
Gibson: AI has continued, and will
continue, to enhance products in the
camera space - both commercial and
residential. We are listening to what our
customers are wanting and talking to
them about things that they would like to
be able to have a system do. Then, we're
finding how we can make that work for
them. AI will mean that we will need to
do more training and gather a lot more
information.
Do any of you have any reservations
about AI - for example, job replacement
or lack of government regulation
- or do you feel like the upside is
pretty much unlimited?
Alfano: I think, for the human in me,
there's a concern that it's going to affect
jobs. But the businessperson in me knows
that it's going to enhance business, and
it's going to enhance security as it is now.
Yarger: I don't see a downside to it.
And I don't think it can be regulated. I
also don't think asking the government
to put regulation on it will accomplish
anything. It'll just be more government. I
think it's going to work itself out.
Foglio: I think of the question in a cou'AI,
and specifically
video analytics, has
shown up and had an
incredible impact.'
- Jesse Foglio,
First Response Security
ple different layers. The security industry,
in general, has embraced many things AI
is offering. The positive impacts AI provides
certainly outweigh the negatives,
but that is not the case for every industry.
Many entrepreneurs and investors are
projecting out five to 10 years to determine
which businesses they will invest in
today, because AI advancements will certainly
change and/or eliminate the need
March 2024 | Commercial Integrator+Security Sales & Integration
63
LUCIJA/STOCK.ADOBE.COM

Commercial Integrator + Security Sales March 2024

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales March 2024

Commercial Integrator + Security Sales March 2024 - Cover1
Commercial Integrator + Security Sales March 2024 - Cover2
Commercial Integrator + Security Sales March 2024 - 1
Commercial Integrator + Security Sales March 2024 - 2
Commercial Integrator + Security Sales March 2024 - 3
Commercial Integrator + Security Sales March 2024 - 4
Commercial Integrator + Security Sales March 2024 - 5
Commercial Integrator + Security Sales March 2024 - 6
Commercial Integrator + Security Sales March 2024 - 7
Commercial Integrator + Security Sales March 2024 - 8
Commercial Integrator + Security Sales March 2024 - 9
Commercial Integrator + Security Sales March 2024 - 10
Commercial Integrator + Security Sales March 2024 - 11
Commercial Integrator + Security Sales March 2024 - 12
Commercial Integrator + Security Sales March 2024 - 13
Commercial Integrator + Security Sales March 2024 - 14
Commercial Integrator + Security Sales March 2024 - 15
Commercial Integrator + Security Sales March 2024 - 16
Commercial Integrator + Security Sales March 2024 - 17
Commercial Integrator + Security Sales March 2024 - 18
Commercial Integrator + Security Sales March 2024 - 19
Commercial Integrator + Security Sales March 2024 - 20
Commercial Integrator + Security Sales March 2024 - 21
Commercial Integrator + Security Sales March 2024 - 22
Commercial Integrator + Security Sales March 2024 - 23
Commercial Integrator + Security Sales March 2024 - 24
Commercial Integrator + Security Sales March 2024 - 25
Commercial Integrator + Security Sales March 2024 - 26
Commercial Integrator + Security Sales March 2024 - 27
Commercial Integrator + Security Sales March 2024 - 28
Commercial Integrator + Security Sales March 2024 - 29
Commercial Integrator + Security Sales March 2024 - 30
Commercial Integrator + Security Sales March 2024 - 31
Commercial Integrator + Security Sales March 2024 - 32
Commercial Integrator + Security Sales March 2024 - 33
Commercial Integrator + Security Sales March 2024 - 34
Commercial Integrator + Security Sales March 2024 - 35
Commercial Integrator + Security Sales March 2024 - 36
Commercial Integrator + Security Sales March 2024 - 37
Commercial Integrator + Security Sales March 2024 - 38
Commercial Integrator + Security Sales March 2024 - 39
Commercial Integrator + Security Sales March 2024 - 40
Commercial Integrator + Security Sales March 2024 - 41
Commercial Integrator + Security Sales March 2024 - 42
Commercial Integrator + Security Sales March 2024 - 43
Commercial Integrator + Security Sales March 2024 - 44
Commercial Integrator + Security Sales March 2024 - 45
Commercial Integrator + Security Sales March 2024 - 46
Commercial Integrator + Security Sales March 2024 - 47
Commercial Integrator + Security Sales March 2024 - 48
Commercial Integrator + Security Sales March 2024 - 49
Commercial Integrator + Security Sales March 2024 - 50
Commercial Integrator + Security Sales March 2024 - 51
Commercial Integrator + Security Sales March 2024 - 52
Commercial Integrator + Security Sales March 2024 - 53
Commercial Integrator + Security Sales March 2024 - 54
Commercial Integrator + Security Sales March 2024 - 55
Commercial Integrator + Security Sales March 2024 - 56
Commercial Integrator + Security Sales March 2024 - 57
Commercial Integrator + Security Sales March 2024 - 58
Commercial Integrator + Security Sales March 2024 - 59
Commercial Integrator + Security Sales March 2024 - 60
Commercial Integrator + Security Sales March 2024 - 61
Commercial Integrator + Security Sales March 2024 - 62
Commercial Integrator + Security Sales March 2024 - 63
Commercial Integrator + Security Sales March 2024 - 64
Commercial Integrator + Security Sales March 2024 - 65
Commercial Integrator + Security Sales March 2024 - 66
Commercial Integrator + Security Sales March 2024 - 67
Commercial Integrator + Security Sales March 2024 - 68
Commercial Integrator + Security Sales March 2024 - 69
Commercial Integrator + Security Sales March 2024 - 70
Commercial Integrator + Security Sales March 2024 - 71
Commercial Integrator + Security Sales March 2024 - 72
Commercial Integrator + Security Sales March 2024 - Cover3
Commercial Integrator + Security Sales March 2024 - Cover4
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/june2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/may2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/april2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/march2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/janfeb2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/novdec2023
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/septoct2023
https://www.nxtbookmedia.com