Commercial Integrator + Security Sales March 2024 - 72

BETWEEN US PROS by Scott Goldfine
Delivering a Knockout Blow to False Alarms
EVER SINCE BUSINESSMAN Edwin Holmes began selling
the fi rst commercial burglar alarm systems more than 150
years ago, false alarms have been the bane of the electronic
security industry's existence.
As time marched on, the industry grew by leaps and
bounds, and technology advanced, nuisance alarms continued
to proliferate and represent one of the profession's
overriding obstacles.
As a layperson who had never owned an alarm system, I was
oblivious to this blight when I entered this industry in 1998.
However, during my fi rst week (heck, maybe my fi rst day!) as
senior editor for Security Sales magazine, I quickly learned the
false alarm issue was near (or at) the top of the list of challenges
- so much so, in fact, that there was a
dedicated section of the publication,
" False Alarm Forum, " dedicated to it.
A few years later, aſt er I was able
to buy my own home in 2003, it only
seemed right to have a monitored
intrusion system installed. And
wouldn't you know it? In short order,
I had Culver City (Calif.) Police showing
up for what proved to be false
activations. That was pretty embarrassing,
given my livelihood.
police and sheriff s' perspectives of the alarm industry and how
to resolve false alarm issues. To help raise awareness, motivate
security companies to reduce unwanted alarms and provide
workable models for others to emulate, I created the Police Dispatch
Quality (PDQ) Award, in partnership with SIAC, in 2006.
The industry made progress, but rates still remained far too
high. Through the PDQ program, I became familiar with the most
proactive providers when it came to eff ective alarm management.
The False Alarm Dilemma
Through the years, I spent countless
hours covering all manner of news,
ordinances, technologies and studies related to the false alarm
dilemma. Available data showed that as many as 98% of alarms
were falsely triggered, with user error most oſt en, but certainly
not always, being the culprit.
Clearly, this was an issue with deep and far-reaching impact
on security systems, services and businesses, as well as the
reputation of the entire industry to the general public. It also
adversely aff ected responding law enforcement, having the
potential to increase their endangerment. Thus, I became a
crusader for the cause.
Among other things, I supported and participated in the
Available data showed
that as many as 98%
of alarms were falsely
triggered, with user
error most often, but

Commercial Integrator + Security Sales March 2024

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales March 2024

Commercial Integrator + Security Sales March 2024 - Cover1
Commercial Integrator + Security Sales March 2024 - Cover2
Commercial Integrator + Security Sales March 2024 - 1
Commercial Integrator + Security Sales March 2024 - 2
Commercial Integrator + Security Sales March 2024 - 3
Commercial Integrator + Security Sales March 2024 - 4
Commercial Integrator + Security Sales March 2024 - 5
Commercial Integrator + Security Sales March 2024 - 6
Commercial Integrator + Security Sales March 2024 - 7
Commercial Integrator + Security Sales March 2024 - 8
Commercial Integrator + Security Sales March 2024 - 9
Commercial Integrator + Security Sales March 2024 - 10
Commercial Integrator + Security Sales March 2024 - 11
Commercial Integrator + Security Sales March 2024 - 12
Commercial Integrator + Security Sales March 2024 - 13
Commercial Integrator + Security Sales March 2024 - 14
Commercial Integrator + Security Sales March 2024 - 15
Commercial Integrator + Security Sales March 2024 - 16
Commercial Integrator + Security Sales March 2024 - 17
Commercial Integrator + Security Sales March 2024 - 18
Commercial Integrator + Security Sales March 2024 - 19
Commercial Integrator + Security Sales March 2024 - 20
Commercial Integrator + Security Sales March 2024 - 21
Commercial Integrator + Security Sales March 2024 - 22
Commercial Integrator + Security Sales March 2024 - 23
Commercial Integrator + Security Sales March 2024 - 24
Commercial Integrator + Security Sales March 2024 - 25
Commercial Integrator + Security Sales March 2024 - 26
Commercial Integrator + Security Sales March 2024 - 27
Commercial Integrator + Security Sales March 2024 - 28
Commercial Integrator + Security Sales March 2024 - 29
Commercial Integrator + Security Sales March 2024 - 30
Commercial Integrator + Security Sales March 2024 - 31
Commercial Integrator + Security Sales March 2024 - 32
Commercial Integrator + Security Sales March 2024 - 33
Commercial Integrator + Security Sales March 2024 - 34
Commercial Integrator + Security Sales March 2024 - 35
Commercial Integrator + Security Sales March 2024 - 36
Commercial Integrator + Security Sales March 2024 - 37
Commercial Integrator + Security Sales March 2024 - 38
Commercial Integrator + Security Sales March 2024 - 39
Commercial Integrator + Security Sales March 2024 - 40
Commercial Integrator + Security Sales March 2024 - 41
Commercial Integrator + Security Sales March 2024 - 42
Commercial Integrator + Security Sales March 2024 - 43
Commercial Integrator + Security Sales March 2024 - 44
Commercial Integrator + Security Sales March 2024 - 45
Commercial Integrator + Security Sales March 2024 - 46
Commercial Integrator + Security Sales March 2024 - 47
Commercial Integrator + Security Sales March 2024 - 48
Commercial Integrator + Security Sales March 2024 - 49
Commercial Integrator + Security Sales March 2024 - 50
Commercial Integrator + Security Sales March 2024 - 51
Commercial Integrator + Security Sales March 2024 - 52
Commercial Integrator + Security Sales March 2024 - 53
Commercial Integrator + Security Sales March 2024 - 54
Commercial Integrator + Security Sales March 2024 - 55
Commercial Integrator + Security Sales March 2024 - 56
Commercial Integrator + Security Sales March 2024 - 57
Commercial Integrator + Security Sales March 2024 - 58
Commercial Integrator + Security Sales March 2024 - 59
Commercial Integrator + Security Sales March 2024 - 60
Commercial Integrator + Security Sales March 2024 - 61
Commercial Integrator + Security Sales March 2024 - 62
Commercial Integrator + Security Sales March 2024 - 63
Commercial Integrator + Security Sales March 2024 - 64
Commercial Integrator + Security Sales March 2024 - 65
Commercial Integrator + Security Sales March 2024 - 66
Commercial Integrator + Security Sales March 2024 - 67
Commercial Integrator + Security Sales March 2024 - 68
Commercial Integrator + Security Sales March 2024 - 69
Commercial Integrator + Security Sales March 2024 - 70
Commercial Integrator + Security Sales March 2024 - 71
Commercial Integrator + Security Sales March 2024 - 72
Commercial Integrator + Security Sales March 2024 - Cover3
Commercial Integrator + Security Sales March 2024 - Cover4
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/june2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/may2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/april2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/march2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/janfeb2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/novdec2023
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/septoct2023
https://www.nxtbookmedia.com